Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Justin and Alexia were very helpful in…
Justin and Alexia were very helpful in explaining all the options for my new puppy
Insurer: Fetch
By: Steve Levinson
Best decision I made when adopting puppies
The responsiveness of the Met Life group when I have a claim is phenomenal. They address my issues in a very timely manner. When I have contacted individuals for inquiries, they are thoughtful and knowledgeable. The confidence I have in my coverage makes me feel like my pets are protected. I often think about when I made the decision to adopt 2 puppies at one time. That was not a decision but really a leap of faith for a person who had not had a dog in over 30 years. But getting pet Insurance was the best decision I made in this process.
Insurer: MetLife
By: Michele
Answered my questions
Answered my questions. He gave me time to transfer money within my bank. He had a good sense of humor and was knowledgeable.
Insurer: Fetch
By: Jenny Drake
Do not trust them. Make sure you have sent them all medical history before purchasing and have it cleared with full knowledge of what they will cover otherwise they will just jerk you around till ur out of coverage time
I have two policies with embrace. Never used them. I decided to give it a try with three bills from emergency vet visits in 2024. They weren’t bad but I had honestly forgotten about the insurance and just decided to see how it worked out. After six months of trying multiple phone calls. I was unable to get my receipts taken care of because they said Codie had been seen by a vet they had no records for in 2020. I was like ummm no I gave you all his vet visits. As he was rescued during the pandemic I had about four visits with different vets per who was excepting. I did a premimiary full exam with a one vet then had to go to another for follow up and finally switched a to a different one based on location and personal experience. The three bills were all less than 350 dollars. And were for diarrhea and one for a rash! It was no big deal dermatatis and probably something he licked in the Florida grass as he is a hound. But still they refuse to pay nor communicate with me. No matter how long I sit on the phone or how many calls I make. Mind you I have both and emergency and routine care policy that I have thus far paid them over 4500 dollars for. I’m canceling because this is ridiculous. They are just taking my money. And I can’t do anything about it. My next call will be a report to the bbb. They literally have stolen my money I feel. Hopefully someone is getting paid out with it.
Insurer: Embrace
By: Eyesontheskyosu
A few errors on claims submitted
The customer service has been great, but the 3 stars are for the errors that have happened twice in one month and I don’t know if people are just logging things wrong, but one of my claims was entered for last year and then another claim was not reimbursed via direct deposit -which is what I selected/have already received reimbursement this way- it was sent via check. Little things like that are inconvenient
Insurer: Spot
By: Marcie Icovino
Best pet insurance
Spot is the best pet insurance we’ve had. 2 years ago, I had switched from Spot to another company offered by my employer’s insurance and it was a nightmare of an experience. After such a terrible ordeal, I switched back to Spot and have been pleased ever since. I especially love the speed at which the process claims. From the moment the claim is submitted, I never have to wait more than a few days for it to be completed. In the few times I’ve had to call, customer service has always been pleasant. Needless to say, I will never be leaving Spot
Insurer: Spot
By: Yolanda Oliver
They were prompt in reimbursing me what…
They were prompt in reimbursing me what I put out. Great coverage and the representatives are always so helpful and kind and always ask about my fur babies.
Insurer: Spot
By: Shelley
Quick turn around time for…
Quick turn around time for reimbursements & email updates.
Insurer: MetLife
By: customer Jan
Great company to work with
Ease of filing claim, quick turnaround, comprehensive coverage. I am very happy with MetLife Pet Insurance.
Insurer: MetLife
By: Victoria