Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified May 13, 2023

So Grateful

Always prompt always efficient

Insurer: Trupanion Canada

By: Alan

Useful
Verified May 13, 2023

Efficient service

Friendly and efficiently

Insurer: Trupanion Canada

By: Jiasong

Useful
Verified May 13, 2023

Very food company my veterinarian recomm

It was easy and the lady I was dealing with was friendly

Insurer: Trupanion Canada

By: Gus

Useful
Verified May 13, 2023

Bel accueil!

La gentillesse et le professionnalisme de la personne du service a la clientele

Insurer: Trupanion Canada

By: Christiane

Useful
Verified May 13, 2023

Missy Trupaion

Always fast and reliable.

Insurer: Trupanion

By: Young

Useful
Verified May 13, 2023

So quick!

So quick!

Insurer: Trupanion

By: Erika

Useful
Verified May 13, 2023

Great experience with Trupanion!

Trupanion is very user friendly. I had to upload one claim myself from an urgent care. I had never done that, but it was straightforward. The second part was through an emergency hospital. They always do the filing for me and I was able to know up front what my cost would be (approximately). Super easy, can't ask for more.

Insurer: Trupanion

By: Lesley

Useful
Verified May 13, 2023

A great Trupanion experience

Very pleasant knowledgeable young lady and was fast and easy

Insurer: Trupanion

By: Debbie

Useful
Verified May 13, 2023

Quick and easy set-up, good coverage!

Very quick, easy process. Friendly and helpful agent!

Insurer: Trupanion

By: Pichaya

Useful
May 12, 2023

You can’t do wrong with MetLife

Very quick processing of my claims. Customer service people are warm and friendly while still being efficient in the task at hand. I recommend MetLife to all my friends.

Insurer: MetLife

Veterinarian: Carlsbad Animal HOSPITAL

By: Diane

Useful

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