Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Service
I submitted a claim, provided all necessary paperwork and and claim was handled and completed with a deposit in my account within 5 days. Whenever, I had contacted customer service they were Friendly and caring.
Insurer: Healthy Paws
By: Laura
It was a little hard to get everything…
It was a little hard to get everything submitted. I finally had to the vet to get all the records over. The customer service seemed a little bit confusing to me. They asked for medical records from when the time I had gotten my cat, which I thought I had submitted that when I signed up for the health insurance. But overall once I got everything submitted it seemed to go very smoothly and I was very happy to get my reimbursement and it seemed like it went very quickly after that
Insurer: Healthy Paws
By: Guest User
DOESN'T PAY
It took a long time and asking for cancellation of the policy for me to get one claim processed; instead of just automatic denial over and over. Subsequently, two following claims were denied . Don't waste your money.
Insurer: MetLife
By: Star Character
This is great for pet owners
This is great for pet owners. Quick turn around and very friendly, helpful customer service. I’m glad we signed up for it with our pup.
Insurer: MetLife
By: Sallie
love Pumpkin always so friendly and…
love Pumpkin always so friendly and helpful when i do call wonderful people to deal with
Insurer: Pumpkin
By: mitchell nowak
Not the answer
Not the answer. The last two times I called the representatives really lacked any empathy or understanding. Today, was particularly bad. I came to find that according to this rep the last rep misinformed me about a second check being issued and it can take 30 days. I was told a reissue would take 9 days. She talked over me while I was asking a question. Then stopped talking. Never once apologized. This is the first time that I have experienced this with Nationwide Pet in the years I have had them. I really hope this is not a trend.
Insurer: Nationwide
By: CH
Very polite representative.
Very polite representative.
Insurer: Fetch Canada
By: ROBERT
Brandi called me right back and was…
Brandi called me right back and was very informative and to the point.
Insurer: Prudent Pet
By: sordahldmfrontier.com
Takes your money and will drop you if your pet has any issues.
Had coverage with them for 2 years, my dog had her first seizure a year into coverage, they covered the first visit for that ($180), she then had 2 more seizures 8 months later and those vet bills were significantly higher and they decided to deny coverage and illegally claim it as a pre-existing condition, despite covering the condition when the vet bill was only $180 eight months prior. Scam company, happy to collect your money when your pet is healthy, but will drop you as soon as you need their assistance. UPDATE: I called the number listed in the response below to discuss further and they told me they made a mistake covering the first seizure visit. So not only will they deny you once you exhaust your deductible, they will claim they made internal errors and deny all future claims once you actually need to use their benefits. Absolute scum. They even fired their CFO in March '25 for whistleblowing their unethical practices regarding denying claims, look up "Gordon Lavalette"
Insurer: ASPCA
By: Robert Sardinas-Wyssling