Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Another great experience
Quick response with direct deposit option.
Insurer: MetLife
By: customerjason
Embrace was a GREAT choice!!!
I am very impressed with Embrace. From the agent who sold me our pet policy to our first claim process I have been extremely pleased. Even when you call to ask a question the people are very helpful, professional, and courteous. Definitely glad I went with Embrace for our pet insurance.
Insurer: Embrace
By: James Griffin
First I received a email statin myhow to screw a customer
First I received a email stating my insurance was going up 500 when i looked at your website it actually was going up over 1200 when i called to enquire why was told i live in a certain area code where my rate went up but the real reason is because im grandfathered in to the 100% payback and its your companies way of getting away from that and having customers go with an 80 or 90% payback it is totally wrong and i am filing a complaint with the BBB and also to the state attorney complaint office it is very shady to do business like this
Insurer: MetLife
By: Anthony zajac customer
Spot makes the claims process quick and easy!
Spot makes the claims process quick and simple. When I provide the necessary input, my claims were settled fairly in a day or two. Outstanding service, and very simple.
Insurer: Spot
By: DT
Frustrating experience for one of our pets despite years of coverage
We’ve had MetLife Pet Insurance for our three pets for several years. Our dogs’ claims have been fairly standard, and the new website is an improvement that makes tracking submissions a little easier. Unfortunately, our experience with our cat has been extremely frustrating. Despite multiple veterinary evaluations confirming his issues are not chronic, MetLife continues to classify them as chronic and pre-existing to avoid coverage. We have not received reimbursement for any of his conditions and are now working with the California Department of Insurance to resolve the matter. MetLife has even gone as far as denying coverage for a medication that is not directly associated with the condition they labeled as chronic. MetLife can and should do better in providing fair and transparent coverage for pet parents who have medical documentation to support their claims.
Insurer: MetLife
By: Customer
Always do a great job
Always do a great job
Insurer: MetLife
By: Jerri lang
Josh was an excellent rep who answered…
Josh was an excellent rep who answered all my questions and concerns. Pleasant phone manner and very easy to understand.
Insurer: Fetch Canada
By: Theresa Jones
Crucial as your pets age.
My little boys, Stewie and Shane, father and son Chinese Crested's were covered with Pet's Best the majority of their lives. As they got older the medical bills increased as they tend to do. Medications and medical procedures became a part of life and that is when Pet's Best truly showed its value. Other pet parents and veterinarians highly recommended Pet's Best when I asked around about pet insurance and now I know why. You can tailor the coverage and deductibles that are right for your finances and when you actually have to use it the claims process is very straightforward through your Pet's Best account online, and the customer phone support people couldn't be more caring, helpful, empathetic and knowledgeable. Stewie and Shane have passed over the rainbow bridge, and while I am crushed emotionally, Pet's Best has made the financial part much less crushing. I will recommend this company to all pet parents for the rest of my life.
Metlife was very efficient
Metlife was very efficient. Reviewed our claims quickly and we were very satisfied with the results.
Insurer: MetLife
By: Jill and Cody