Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified May 16, 2023

Because the agent was great and took care of me quickly.

Because the agent was great and took care of me quickly. Well done ??

Insurer: Trupanion Canada

By: Anne

Useful
Verified May 16, 2023

Friendly efficient and useful

Friendly, efficient and useful

Insurer: Trupanion Canada

By: Kerry

Useful
Verified May 16, 2023

Great service!

Great service!

Insurer: Trupanion Canada

By: Laura

Useful
Verified May 16, 2023

Superior service

Online was some easy to navigate, I had a question so I called and that was also so easy!

Insurer: Trupanion Canada

By: Jen

Useful
Verified May 16, 2023

Very helpful and friendly

Very helpful and friendly

Insurer: Trupanion Canada

By: Myriam

Useful
Verified May 16, 2023

Always friendly and professional service at a fair price.

Always friendly and professional service at a fair price.

Insurer: Trupanion

By: Ira

Useful
Verified May 16, 2023

Excellent Customer Service from Caleb

Because Caleb was extremely helpful and kind. U don’t get that much anymore.

Insurer: Trupanion

By: Katherine

Useful
Verified May 16, 2023

Because I do think there are better more reasonably priced pet insurance companies out there.

Because I do think there are better more reasonably priced pet insurance companies out there. You have turned down some of my claims before. Between that and the monthly cost so far I feel robbed. I will say though the rep Michelle I spoke with was an absolute Angel, very satisfied with her help.

Insurer: Trupanion

By: Barbara

Useful
Verified May 16, 2023

Great job

Because it was easy and fast but I didn’t get any sort of confirmation email or welcome to Trupanion on the following page to tell me I was a member.

Insurer: Trupanion

By: Kimberly

Useful
Verified May 16, 2023

Pleased

Because they were. Rey nice and helpful during signup and later I needed help and called and they were super

Insurer: Trupanion

By: Terrie

Useful

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