Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Delaney was Awesome she helped me with…
Delaney was Awesome she helped me with my issue and was very knowledgeable. Explained how to process my claims. It’s so nice to hear a pleasant person.
Insurer: Prudent Pet
By: Lynn Simmet
Franklin
Reaching Franklin was the best part. Calm, informative and very patient. Made the return process easy and efficient
Insurer: Nationwide
By: Martha Neil
Is easy to follow just gets a little to…
Is easy to follow just gets a little to speak to an agent occasionally
Insurer: Sonnet
By: Lillyanne Busto
TPLO surgery submission was successful
It takes time to gather all the paper work from birth or adoption to present situation requiring claims being filed. Having patience, it takes time to gather birth or adoption papers to present day. They process these quickly as well as sending communication. I spoke to 3 different representatives on the phone and each was was amazing. We highly recommend Healthy Paws. An update: We have completely filed all our surgical claims and everyone is wonderful helping us. We're working on her rehab claims right now, and sending claims as we pay her bill. The turn around is quick and efficient.
Insurer: Healthy Paws
By: Mrs. & Mrs. Kleinschmidt
She was very patient
She was very patient, very kind,and very professional
Insurer: Prudent Pet
By: lupita kendrick
Always received a quick response and…
Always received a quick response and was given a refund as soon as I submitted my claim.
Insurer: Pumpkin
By: Cary
DO NOT GET
DO NOT GET. A waste of money INSANITY. My wife and I got a new kitten and purchased the insurance. We waiting for it to be active before his very FIRST visit. He had what seemed like a hairball and we brought him ; the vet say may be respiratory. Now without ever bringing him anywhere a brand new pet how do you know any previous history he’s a baby too??? Yet they said it’s preexisting when JUST diagnosed. I appealed the denial of coverage and it has been MONTHS back and forth saying still under review in process but I will have an answer December 1st definitely. I call them December 3rd to be told there has never been an appeal… I was on the phone with them for So long they could’ve told me that all the other times instead of giving me a LIE it’s been in the process.. multiple times put on hold to be hung up on or sent to a voicemail. If you ask to speak to any other department about your case they say there is no one they speak on your behalf. You request a supervisor you’re put on hold and hung up on. They send you in circles lie to you don’t cover anything you pay for just take your money. THE WORST. Better off paying the expensive bills out of pocket cause you’re giving away money to them to do nothing anyway. We paid for premium plan too and nothing has been covered. Everything you bring your pet in for too you must always send a claim and await if it’s covered.
Insurer: Figo
By: matthew cohen
Responses have been quick and fair.
Responses have been quick and fair.
Insurer: Spot
By: Kenneth W Turoczy
A cute new name!
I called to create a membership for a new puppy, but I also wanted to change this puppy's existing name. A guy named Ariel answered with a great attitude, and not only did he change the puppy's name, but he also walked me through the whole process of membership creation! I ended up with a big smile on my face, and my puppy with a cute new name. Thanks!
Insurer: Nationwide
By: Maria Hernandez