Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Prompt review
We appreciate the prompt review and reimbursement in a timely manner.
Insurer: Pumpkin
By: Jennie
When I have had questions the staff is…
When I have had questions the staff is very friendly and helpful.
Insurer: MetLife
By: customer
Exceptional Pet Insurance Experience with MetLife!
MetLife has truly impressed me with their pet insurance services. The entire experience, from signing up to submitting claims, has been remarkably smooth. I found the registration process incredibly easy and user-friendly, which set a positive tone from the start. When it came to submitting claims, I was pleasantly surprised by the efficiency of the system. The turnaround time for processing my claims was exceptional; I received a refund within 24 to 48 hours, if not even quicker. This level of service not only alleviated my concerns about financial burdens related to my pet's health but also reinforced my confidence in choosing MetLife. Overall, I’m giving MetLife an outstanding rating for their pet insurance due to their seamless process and rapid response times. Highly recommended for any pet owner looking for reliable coverage without the hassle!
Insurer: MetLife
By: Yuri
Customer service associates are always…
Customer service associates are always friendly, and they don't drag their feet when it comes to processing claims. I would highly recommend
Insurer: MetLife
By: customer
On 10/11/25 Robin provided Excellent…
On 10/11/25 Robin provided Excellent customer service!!
Insurer: Pumpkin
By: Gloria Martinez
THE LAST REPRESENTATIVE I SPOKE TO…
THE LAST REPRESENTATIVE I SPOKE TO RESOLVED ALL MY DIFFICULTIES I HAVE BEEN HAVING FOR MONTHS SUBMITTING MY CLAIMS TO YOU ALL. I AM SO GRATEFUL TO HER FOR HER DEDICATION, DILIGENCY, PATIENCE AND WORK ETHIC. I HAVE BEEN FRUSTRATED AND SHE WAS THE ONLY ONE WHO PROVIDED A SOLUTION.
Insurer: MetLife
By: HUMMINGBIRD
The claim life cycle is too long for…
The claim life cycle is too long for review and takes way too long to make a decision and pay out a claim!
Insurer: MetLife
By: Danilo Riggio
pay claims promptly and answer their phones
customer representative was extremely patient and answered all my questions
Insurer: MetLife
By: Karen Kirk
Positive experience
Good customer service when I was confused how to submit the claim. Claim was processed quickly.
Insurer: MetLife
By: customer
It such a pleasure doing my business…
It such a pleasure doing my business with your company. Very prompt and inviting . Thank you.
Insurer: MetLife
By: Carol Hubbard