Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Staff
Staff, coverage and ease of claim submissions
Insurer: MetLife
By: Elizabeth
Worst customer service ever
Worst customer service ever. Do not get this insurance. There are much better options.
Insurer: MetLife
By: customer
1,2,3, easy steps for pet insurance
This was the first time we looked for pet insurance for our new little puppy Keala. Amanda was able to answer all of our questions. Her attitude towards us was amazing and positive. After our conversation, my why and I were very comfortable getting a policy for Keala. Keep up the good work. Thanks...
Insurer: Fetch Canada
By: Marc
refreshingly straightforward
Wanted to take a moment to share my positive experience with MetLife Pet Insurance. I have had it for 3 years. My dog recently required surgery. MetLife claim process was easy and convenient. All claims received full reimbursement within 9-10 days of submission. The entire experience was refreshingly straightforward - submit legit claim, get paid. No friction or runaround. - Thumbs up...
Insurer: MetLife
By: Dom C
I wasn’t sure if the claim would be…
I wasn’t sure if the claim would be accepted but it was. The coverage is great. Thank you.
Insurer: Pets Best
By: Jill
To review before agreeing
Fast and easy
Insurer: MetLife
By: Ashley Newton
3 Stars for MetLife
I am extremely satisfied with MetLife. The app is very easy to use. It makes filing a breeze. Claims are processed very quickly. Updates are provided so I also know the status of my claim. My Vet says MetLife is one of the easiest companies to work with. 3 Stars
Insurer: MetLife
By: Maisie M
Takes too long to get paid
Takes too long to get paid. Too automated.can’t talk to a real person all the time
Insurer: Embrace
By: Mary Ann Romero
Spot Pet Insurance is the Best!!
Spot Pet Insurance is the Best!!! Preventative care being offered, easy process to submit claims, incredible customer service and insurance agents are always super friendly, compassionate, and nice. They actually care about my sweet girl. Everytime I’ve called for questions or help they always ask how she’s doing. We just had to get a huge surgery done for our girl and I called ahead of time to send them the estimate. They processed it in my account so when I submitted the final bill for the surgery it was a super smooth process. Turnaround time for reimbursement is super fast and efficient. I’ve always received reimbursement and completed claims within less than 2 weeks. Typically we see claims completed and reimbursement around 1 week from the claim date. Very fast, very reliable, no hassle, and always friendly. I recommend Spot to my friends and family and will continue to use them for my girl Riot and any future animals I decide to get! Best decision I ever made was going through this company for Pet Insurance!
Insurer: Spot
By: JASMINE S.
Consistently Caring and Reliable 🐾💛
Spot Pet Insurance has been wonderful to work with. After losing a parent last year, I brought home my sweet dog, and like most new pet parents, I’ve had my share of vet visits for normal care and minor health issues. We’ve even had a couple of ER visits recently, and in the midst of the stress of being in the pet ER, it was comforting and gave me peace of mind knowing we were covered by such a dependable and caring company. Every claim has been handled quickly and compassionately, with clear communication and prompt reimbursement. I’ve already recommended Spot to friends because of how consistent and supportive they’ve been. Truly grateful for their care and reliability.
Insurer: Spot
By: Aché Lytle