Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Really good and fast
Really good and fast
Insurer: MetLife
By: Imari Watkins
Excellent Customer Service
Amanda Mello was very knowledgable and professional when discussing insurance options for my new puppy Blue. She was very nice to me and answered all my questions and concerns.
Insurer: Fetch
By: Patricia Curry
My Pets Best Insurance Experience
"I had never purchased pet insurance before. However, after my dog had a very expensive illness, I decided it was time to try it. I researched veterinary insurance, & Pets Best was one of the top 5 rated companies. I chose Pets Best for a couple reasons; my senior dog (15) could be covered, there were a variety of options with regard to coverage, premiums, & coinsurance, & the website was very user friendly. After my dog had been covered for approximately 10 months, she was diagnosed with a very aggressive lymphoma & had to be euthanized less than 2 weeks later. I submitted the vet bills online. Processing took a couple weeks, but I received emails during that time, keeping me updated on where my claims were in process. Also during that time, my quarterly payment was automatically charged to my credit card, a couple of days after my dog had died. I knew I had to call to cancel the policy, but I was so grief-stricken that I just didn't care. I was willing to sacrifice a couple hundred dollars to delay having to deal with it. It turned out that I didn't have to sacrifice the money or make the phone call. A few days later, I received an email from Pets Best expressing condolences for my loss, letting me know that my dog's policy had been cancelled as of the day after her passing, I would be refunded that quarterly premium, and also refunded the pro-rated portion of the previous quarterly premium. I can not begin to express how grateful I am for the prompt & caring service! It will be quite a while before I'm ready to get another dog, but when I am, I will be returning to Pets Best for veterinary insurance."
Online claims are extremely efficient
Online claims are extremely efficient, ease of use and if needed the customer service team is very helpful!!!
Insurer: MetLife
By: customer
Always efficient and dependable
Always efficient and dependable
Insurer: Embrace
By: Mike
Needs improvement on process
Overall, I think this company can improve on their communication & claims/approval process. I receive duplicate requests to submit documentation for claims when they've already been submitted. Their app also does not align with their web portal. That improvement would make the experience better as well
Insurer: Healthy Paws
By: Jessica
First time having pet insurance
The person I spoke with was kind and patient in answering my questions.
Insurer: Prudent Pet
By: DLC
Easy claims process and prompt payment
Easy to navigate claims process. Great communication. Prompt payment of claims
Insurer: Healthy Paws
By: customer
When I bought the policy and paid it…
When I bought the policy and paid it immediately, it was canceled for the next month and they charged me for 2 months and they didn't explain why.
Insurer: Sonnet
By: Carlos Sandoval Eudave