Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great Experience
I've unfortunately have had to file a few claims this year, but each time the process is extremely simple and relatively quick. I upload my documents and I have resolution within 7 business days. Their customer service when enrolling was absolutely top-notch, very warm and knowledgeable. They answered all my questions and the policy I received was very clear and thorough. However, I've haven't had to use their customer service for any issues yet. So far, really great experience.
Insurer: MetLife
By: Jennifer
claims / overall satisfaction
I highly recommend MetLife Pet Insurance. It is easy to submit the claim now that I know what to get from the vet's office before leaving. Claims are received and processed quickly. Thank you!
We feel safe with Trupanion
I felt respected and heard while signing up. I felt that everything was explained thoroughly. I love that the deductible is per incident not per year.
Insurer: Trupanion
By: Jessica
GREAT INFORMATION AND SERVICE
Because of the very prompt manner in which I was answered my questions, information from your chat line as well as your policy coverages
Insurer: Trupanion Canada
By: janice
Drew was very helpful and professional.
Drew was very helpful and professional.
Insurer: Trupanion Canada
By: Kari
Trupanion not helpful
I actually regret signing up at this point, as your company has forced such a high deductible, so nothing seems to be insured. I chatted with someone who told me that over $900( my deductible), that 90% of the vet cost would be covered by Trupanion. The document received said your company pays nothing. Not a useful insurance program unless something catastrophic happens to my pet.
Insurer: Trupanion Canada
By: Denise
Ernie
The gentleman Derrick I believe is his name treated me extremely well and explained to me what I needed to know at the time!
Insurer: Trupanion Canada
By: Marilyn
You have always been there for me and Holly and taken a lot of the stress from the situation that takes us to the vets in the first place.
You have always been there for me and Holly and taken a lot of the stress from the situation that takes us to the vets in the first place.
Insurer: Trupanion Canada
By: Josephine