Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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(Un)Trupanion - Next Level Scam Artistry
After 14 years of paying significant premiums with this company, I recently found out they were charging me almost double because my spayed female cat (named Marilyn) was mis-categorized as male. This resulted in significantly higher premiums over the course of 14 years. The company now refuses to reimburse any of the extra fees paid, claiming it was my fault for not noticing their error. Every single dealing with this company has been a battle. You are expected to be an expert-level diagnostician when making a claim, as virtually all issues are considered as 'new', meaning you will be subject to always paying your deductible, even if a condition was related to a previous claim. Every which way, this company has skewed things to their massive advantage. You don't stand a chance. The ONLY reason I am still with them is that after 14 years, I may actually be coming close to getting my premium coverage worth. Close. But what a struggle. They are masters at changing the game whenever it suits them/disadvantages you. Would never recommend them again.
Insurer: Trupanion Canada
By: Haley
DO NOT USE METLIFE
Ask your veterinarian for insurance providers that they have heard good reviews from their other patients. I sure wish I had done that before signing up with Metlife pet insurance! Spent hundreds of dollars and hours of time and could not get any of my specific questions answered.
Latest 1 comments
I have had a very good experience with MetLife. I am very satisfied with the service and the treatment they give me when I call for any questions.
Use a Different Company
I truly thought using Trupanion would be a benefit. I started their service when I got my pup at just six months old. My dogs now 2 1/2 and I had a claim that took them many months to approved. When they reviewed the claim they split my claim in half so they wouldn’t have to pay the full cost. I originally took my dog in for a bump on her heel and of course they did a biopsy, and sent it off. Then they said they wanted to remove it. When I submitted the claim they split my one claim into two, so they wouldn’t have to pay the first half because it was just a vet visit and then they only paid the little percentage of the second visit and removal after my deduction, my recommendation to you, is take your money and put it in a savings account for your pet, DO NOT use Trupanion, save yourself the stress.
Insurer: Trupanion
By: Elizabeth
Best investment ever
Insuring my dog through TRUPANION was one of the best choices I have made for her. My dog developed allergies and has had to see a specialist. Trupanion has handled every claim I have submittted quickly and efficiently. Reimbursements are directly deposited into my checking account within a few days of approval of claims. On the few occasions when I have had questions and called customer service the people I have talked to have been nothing but patient, knowledgeable, helpful and pleasant. We now have a second dog and we have insured him with Trupanion. If we never have to use the insurance for him, it is still peace of mind. I cannot say enough good things about Trupanion. We are so grateful that they are there for our lab. I wish our personal health insurance was half as efficient as Trupanion.
Service courtois et rapide.
Service courtois et rapide.
Insurer: Trupanion Canada
By: B?tina
Very nice and helpful
Very nice and helpful
Insurer: Trupanion Canada
By: Wanda
Always good service great coverage
Always good service, great coverage
Insurer: Trupanion
By: Maureen
Kristie's parent
Always om time and dependable!
Insurer: Trupanion
By: Franklin
Great customer service
Great customer service
Insurer: Trupanion
By: Ruth
I can breathe easier with this coverage!
I can't say enough good things about Trupanion. My dog is getting older and I have had some claims. They are handled very quickly. I am very happy that I have pet insurance and happy that I chose such a great company.
Insurer: Trupanion
By: Randee