Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified May 21, 2023

Good service

Insurance explained and all questions answered

Insurer: Trupanion Canada

By: Judy

Useful
Verified May 21, 2023

Merci

Le service téléphonique etsit super et mes questions bien répondu.. maintenant j’espère ne pas avoir besoin des services mais si nécessaire j’espère que ce sera facilement accessible :)

Insurer: Trupanion Canada

By: Shany

Useful
Verified May 21, 2023

Allergy problems covered!!

Our dog Samba has many allergy problems. Trupanion covers anything that is allergy related. No problems whatsoever. Once you get above your deductible, you are 90% covered! Just as they promised. It is quickly deposited into our account. They are just great!

Insurer: Trupanion Canada

By: AGNIESZKA

Useful
Verified May 21, 2023

would highly recommend !

The lady was very friendly and explained everything quite well,she also answered any quistions I had .

Insurer: Trupanion Canada

By: Sharon

Useful
Verified May 21, 2023

Very Helpful & knowledgeable

Very Helpful & knowledgeable

Insurer: Trupanion Canada

By: Kim

Useful
Verified May 21, 2023

#1 choice in pet insurance

Very nice to talk to very helpful

Insurer: Trupanion Canada

By: Betty

Useful
Verified May 21, 2023

Worth it if you can afford.

Amazing experience with actual live people who genuinely care about your pet. Everything was done promptly and everyone was polite and attentive to my questions/ concerns. Unfortunately, the cost may be too much to handle for me to continue after the month. Hence, I can’t give a full 10.

Insurer: Trupanion

By: Kelly

Useful
Verified May 21, 2023

Kimberly

Great service!

Insurer: Trupanion

By: Kimberly

Useful
Verified May 21, 2023

Fantastic Claims Service

Great service!

Insurer: Trupanion

By: Marjorie

Useful
Verified May 21, 2023

My dog and I love Trupanion!

I have had Trupanion for about 10 years and they have always been outstanding !. They are so quick to finalize my claims!

Insurer: Trupanion

By: Claudia

Useful

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