Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Terrible customer support
I literally just want to log in, but the website directs me to authorize my login by clicking a link an an email it sends me. No issue, except that the link takes me to a page that says the link is expired or invalid - every time, regardless if I click it immediately. So I will choose customer support chat bot then. But the chat bot ends up just saying that due to high volume, the chat bot is not available, and to call the phone number. I've called the phone number and I am on hold with an estimated wait time of 45 minutes. I remember last time I needed something from Pets Best something similar happened and I was on the phone for over an hour. The technology and service for Pets Best is terrible!!! I get a discount through my work insurance but I do not know if it is worth it. Is this a real company or an entrepreneur that completely failed at scaling the tech and service operations and it is now completely bombing ? I just googled it and people posted on reddit about this 2 months ago and it's still not fixed. Definitely changing my provider next open enrollment...
Insurer: Pets Best
By: Jason
The representative was professional and…
The representative was professional and helpful and knowledgeable
Insurer: Nationwide
By: michelle evans
Great Service
Easy site to submit claims. Fast processing of claims. Full explanation of what was covered and what was not. Live MetLife Pet Insurance!
Insurer: MetLife
By: Karen Roth
Easy to submit claims and quick refund
Easy to submit claims and quick refund
Insurer: MetLife
By: customer
We tell everyone to sign up with you-
Inexpensive- well educated employees to answer and explain Tato benefits and issues on their thoughts of my next steps to take with my dogs treatment
Insurer: MetLife
By: Tina
I am beyond grateful for MetLife pet…
I am beyond grateful for MetLife pet insurance. My three year old fur baby became very ill and I had to take him in to the local pet hospital two times in one day then he was hospitalized. I had an extremely hefty vet payment afterwards. MetLife processed the claim within 4 days. All o can say is thank goodness for MetLife and I recommend them to everyone I talk to. You never know when you will need them but are so grateful that you have them in your corner. Thank you MetLife for allowing my baby to get treatment and start healing!! ❤️🩹
Insurer: MetLife
By: Traci Williams
Spot has always been good to my pups…
Spot has always been good to my pups and would recommend to anyone
Insurer: Spot
By: Reuben Acero
I couldn't be happier with Met Life
I couldn't be happier with Met Life. my dog has had a couple of injuries since we brought him home last April. met life is clear about what paperwork they need from you and the vet in order to process the claim, so there's no back and forth delaying their claims review. They let you know when they receive the claim and keep you updated as far as when to expect payment and they are very accurate and quick in processing the claim, In no time, you found the payment deposited to your bank account. I searched a long time when trying to decide what pet insurance would be best for me and my dog. I am so very glad I chose Met Life!!
Insurer: MetLife
By: Nancy Rock
Very poor claims process
Very poor claims process. They reject claims for no reason and provide poor customer service when you call. Do not recommend
Insurer: Healthy Paws
By: LEONARD
Excellent customer service
The customer service I received from Brandi was excellent. She answered all the questions I had. The price of the two policies for the deductible, amount of the policy and reimbursement rate I chose was very reasonable. I had a concern as if your pet is ill, you have 48 hours to get in to a vet or the claim could be denied. My vet is booked sometimes a week out but Brandi advised me I could go to another clinic or an urgent care clinic and this would meet the 48 hour requirement. After purchasing the policy you get notified several times to add your pet's previous vet records. I didn't know this was required when I bought the policies so it took a bit to get the records from the vet. Prudent's on line app is very easy to use which is a plus. I haven't filed a claim as I just bought the policies but I'm hoping filing a claim is as easy as purchasing the policies.
Insurer: Prudent Pet
By: Sheri S