Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified May 22, 2023

Customer service is excellent

I have had a great experience so far with Furkin insurance. The customer service is excellent! They are always so polite and quick to help out.

Insurer: Furkin

By: Samantha

Useful
Verified May 22, 2023

Because l haven’t had any problems with Trupanion.

Because l haven’t had any problems with Trupanion. They get back quickly if you have a claim.

Insurer: Trupanion Canada

By: Dennis

Useful
Verified May 22, 2023

Fantastic personality and kindness

Fantastic personality and kindness

Insurer: Trupanion Canada

By: Jennika

Useful
Verified May 22, 2023

Great service!

Great service! Always friendly staff, quick to respond and the product gives me great peace of mind

Insurer: Trupanion Canada

By: Shilo

Useful
Verified May 22, 2023

I have been with Trupanion for 15 years and they have always come through for me and my pets

I have been with Trupanion for 15 years and they have always come through for me and my pets

Insurer: Trupanion Canada

By: Charlene

Useful
Verified May 22, 2023

Service à la clientèle

Service à la clientèle extraordinaire!

Insurer: Trupanion Canada

By: Marie-Helene

Useful
Verified May 22, 2023

Très aimable et a répondu à toutes mes questions

Très aimable et a répondu à toutes mes questions

Insurer: Trupanion Canada

By: Sophie

Useful
Verified May 22, 2023

Very helpful staff whenever I have spoken with them.

Very helpful staff whenever I have spoken with them. The company was recommended to me by my breeder. I received a 30 day free trial from my breeder during which time I learned more about what was offered

Insurer: Trupanion Canada

By: June

Useful
Verified May 22, 2023

Very prompt & quick email update.

Very prompt & quick email update.

Insurer: Trupanion Canada

By: Bev

Useful
Verified May 22, 2023

Friendly and knowledgeable Staff

Your representative Melissa was wonderful. She was patient and very thorough in details she gave. You could tell that she loves dogs too!!

Insurer: Trupanion Canada

By: Lynn

Useful

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