Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great experience and always very…
Great experience and always very professional!
Insurer: MetLife
By: Marisa Diran
Someone actually picked up the phone…
Someone actually picked up the phone and helped figure out exactly what information they needed from veterinary clinic.
Insurer: Prudent Pet
By: sordahldmfrontier.com
It really helps with the high price of…
It really helps with the high price of medical bills for our dog. Very helpful customer service. We highly recommend!
Insurer: MetLife
By: customer
Overall a Decent Experience
The highlights of this transaction: I was notified when my claim was received, when it was reviewed, all activity that slowed down approval, and when it was accepted. What would make the experience 5 stars is communication about when the check was sent. I received the check this week. I now have to figure out when a reimbursement check was sent for a previous claim
Insurer: MetLife
By: Tech Not
Highly Recommend Healthy Paws - insured since 2011
I don't usually leave online reviews for products and services, but I rave about Healthy Paws to everyone in my life. I've been with them since 2011 and have had numerous pets covered with them. They have been a spectacular insurance company. I cannot recommend them enough. Never had an issue with coverage, fast reimbursement, and stellar customer service. If only all insurance companies acted this way.
Insurer: Healthy Paws
By: NYC Pet Owner
Great company
Great company! Life saver when a pet goes through a medical emergency. Very quick on reimbursement and honors the contract. Highly recommended because you never know what is going to happen!
Insurer: Healthy Paws
By: Natalie Baldwin
Note of heartfelt thanks
I wanted to send a note of heartfelt thanks as a longtime Fetch policyholder for my dog. Every time we faced a medical situation, Fetch consistently covered everything according to the policy. My dog underwent multiple surgeries and radiation treatments, and most recently, we lost her to liver cancer. During such a difficult time of grief and loss, having our final claim approved was a tremendous relief. I recommend Fetch to all of my friends and am truly grateful for the support you provided throughout this journey.
Insurer: Fetch
By: Jennifer F
Better than any other options
I have used other insurances in the past and MetLife has been the best option so far. Every customer service person I’ve spoken to is helpful and kind. And yes, MetLife actually does reimburse you for what they say. Where as other insurances I have used make it VERY difficult.
Insurer: MetLife
By: Lila W.
Wonderful
Wonderful! Prompt resolution of my claims. :) Very happy with Spot for my kitties.
Insurer: Spot
By: Heather Orozco