Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Efficient fast turn around on claims
Efficient fast turn around on claims. No fuss no hassles.
Insurer: MetLife
By: Kveta Barber
GREAT Company!!
My wife and I have two doxies and we use Fetch Pet for both of them. We did a lot of research when trying to find the right Pet insurance company, and Fetch Pet was the clear winner; we’ve been with them for about three years now. We have both the insurance and the wellness for each of the dogs. Filing claims is so easy through the app! We receive instant notification that the claim has been received, and regular updates while it’s processing. Additionally, processing time has not yet taken the full estimated duration; the turnaround time is quick and the reimbursement goes right into our account, which is so helpful! And if that wasn’t enough, they now have Fetch Pet Rx where we can get the regular medications for the dogs cheaper than through the vet or other pet supply providers. We’ve been so impressed with Fetch Pet. We recommended them to our daughter who now also uses them, and anyone who’s considering pet insurance we recommend Fetch Pet to them as well!
Insurer: Fetch
By: Nick F
Always have speedy turnaround time on…
Always have speedy turnaround time on claims. If I do have to call, the staff is friendly and knowledgeable. Very happy with MetLife pet insurance.
Insurer: MetLife
By: customer
Outstanding Service
Our experience with MetLife has been outstanding.the level of service, responsiveness and support has been most helpful in helping us with our pet’s vet bills.
Insurer: MetLife
By: Lynne Henkin
Met life is a very easy company to work…
Met life is a very easy company to work with. It’s a little difficult at first, but once you get the hang of what they’re looking for it’s very simple to work. And they pay on time.
Insurer: MetLife
By: Frank Brown
Customer service quick and…
Customer service quick and knowledgeable Great prices Quick pay
Insurer: MetLife
By: Chin
All around great pet insurance
Quick payments, great customer service!
Insurer: MetLife
By: Laurie S
No benefit for our family... we barely break even.
I lost money trying to figure out how the app worked because I would try and give up. NOTE: ALL the customer service people I spoke to were fantastic!! I think the thing that pretty much snapped it for me (we won't be renewing next year) is when we get an increase of 61 percent in our monthly cost. There will be no benefit. Might be beneficial to others but unfortunately not for us.
Insurer: MetLife
By: JTM
They were very nice when my cat had to…
They were very nice when my cat had to be euthanised. I really appreciated that.
Insurer: MetLife
By: customer
The person who helped me understand my…
The person who helped me understand my policy was amazing, so friendly and helped me understand exactly what we needed. The process of submitting a claim and getting our payout was seamless and so easy!!
Insurer: MetLife
By: customer