Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The claim submission process is…
The claim submission process is seamless and efficient. The customer service reps are always helpful and provide good customer service. The timeframe to be reimbursed is relatively fast.
Insurer: MetLife
By: customer
Used To Be A Good Company
I am so disappointed by Pets Best lately. You can't reach anyone in Customer Service, it took way too long to process my claim for a well visit, and while your website says my reimbursement was sent to my bank, my bank says there are no pending transactions from Pets Best. You used to be such a good company. Now I'm wondering if you're just understaffed, or if you're going out of business and not letting your customer know. Take a look at recent Facebook posts on your page - a lot of unhappy customers!
Insurer: Pets Best
By: Kathleen DeMarco
Always an easy experience and great…
Always an easy experience and great service
Insurer: MetLife
By: customer
Easy to sign up
Easy to sign up. I could see all fees and discounts with clear explanations. Number to call if any questions. Easy to understand details for all coverage offered.
Insurer: MetLife
By: Donielle Lewis
Pumpkin is the best partner in my pet’s…
Pumpkin is the best partner in my pet’s care We have insured four girls with them and we have never had any problems. Most recently, my dog is being treated for a lung mass and they processed my claim overnight due to the severity of the issue, and I did not request any special treatment. I am so pleased and will insure all my dogs with pumpkin.
Insurer: Pumpkin
By: kelly Baranowski
Very responsive
Very responsive, no argument, no hassle company. Last thing anybody wants to experience when dealing with a injured or sick pet is hassle. Thank you Metlife for making the process easy.
Insurer: MetLife
By: Larry R.
Clarine was very sweet and personable…
Clarine was very sweet and personable and really made an effort to help me! Also everything was processed super fast with her help. And she went an extra step with her impecable follow up! I’m had MetLife for several years but this was the best experience I’ve ever had.
Insurer: MetLife
By: Valerie Filimonenko
Enrollment is user friendly
Enrollment is user friendly
Insurer: MetLife
By: Sandra
Very fast reimbursements
Very fast reimbursements. When I call, everyone is so pleasant and helpful
Insurer: MetLife
By: customer
The claim was easy to submit and when I…
The claim was easy to submit and when I talked to a representative, Joe, he was very helpful.
Insurer: MetLife
By: Tom