Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Excellent Service
As usually⦠quick and efficient.
Insurer: Trupanion Canada
By: Robert
Que de bons mots
Tres bon service. Réponses aux questions intelligentes et pertinentes. Pas dâhésitation. Excellent avec Lucie. Merci
Insurer: Trupanion Canada
By: Michel
Satisfied customer.
Trupanion has always been very good to me. Iâve always had good experiences with claims, with money being deposited into my bank account very quickly. Submitting claims with the app is extremely easy. I also love the fact that my vet can bill Trupanion directly. When Iâve needed to call for support, the people Iâve spoken to have been kind, friendly, and helpful, always asking after my dog and sometimes even telling me to give her a hug for them. The only reason my rating is an 8 instead of a 10 is because it is quite costly. I understand why, but most of my family and friends wouldnât be able to afford Trupanion, or any other insurance company, unfortunately.
Insurer: Trupanion Canada
By: VIVIEN
Trupanion is a very dependable pet insurance company.
Trupanion is a very dependable pet insurance company.
Insurer: Trupanion Canada
By: Pierre
Wonderful experience!
All the representatives I dealt with were very helpful in explaining and assisting me with attaining insurance for my new puppy. Specifically Chris and Melissa!
Insurer: Trupanion
By: Ellen
Trupanion is the Best!
As always, prompt response and quality service.
Insurer: Trupanion
By: Vickie
Great value!!
Easy submission, fast response
Insurer: Trupanion
By: Melissa
Easy and Worth it!
Healthy Paws has been such a life saver for us with our pets after we have had emergencies. Claims are seamless and the customer support is top notch! They always check in to see how my babies are doing. Would recommend to everyone I know!
The worst Pet insurance
I only wish I had read the reviews.Same problems there is what I am having.For two years I did not file any claims but my payment was drawn from my account .Filed a claim and was sent through so many run around it is ridiculous. The worst experience.Takes jumping through hoops and 15 days to process is a joke or scam I waited two years and money on a scam. If you are thinking of enrollment in this pet insurance. Two years I never filed a claim. And before care what you say to their customer service people. I am not missing anything you pay upfront And no I will not contact you to discuss anything but getting my money for no claims for two years.Contact me then .I am turning it over to my lawyer.
Insurer: MetLife
By: Anita