Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Cancellation experience
They cancelled my policy due to “underwriting reasons” and I did not plan to renew and just ask for letter of experience since I am gonna apply to the other car insurance company. I paid the amount they told me and they said i need to wait for 24-48 hours for the transaction process and when I called again they said they are gonna email my insurance experience letter but still didn’t get anything. I called but I’ve been waiting for how many hours . Nobody is picking up the phone. This company sucks.
Insurer: Sonnet
By: Elizabith Deerio
The claims I submit are frequently…
The claims I submit are frequently denied and mislabeled as pre-existing conditions or under a different category such as “preventative care” so that they don’t have to be paid out. I have then had to submit appeals which further delay the process of reimbursement.
Insurer: MetLife
By: customer
Super Attentive
They have been super attentive with communicating the policy coverage. Easy and quick to file a claim
Insurer: MetLife
By: Raychel
Pet Insurance Online App
I tried filling out app online and couldn’t get all info entered for some reason. I called the number listed and Aileen was very helpful in completing my app and explaining coverage.
Insurer: Fetch
By: JustAnswer CustomerMarta
5 stars for efficient claim processing, coverage/reimbursement & friendly service always!
I give 5 stars for the efficient manner in which everything flows from submitting my claims to getting my correct claims covered as per my plan in a timely manner. Also the phone reps are ALWAYS super friendly AND HELPFUL!!! Appreciate that!
Insurer: MetLife
By: Cheryl Ion
Incomparable customer service
Went way above and beyond to help fix my issue. Stayed on the phone to make sure it was fixed.
Insurer: MetLife
By: Terri van Aalst
Always there to help when needed
Always there to help when needed. And reimbursement is always quick.
Insurer: MetLife
By: customer
When I called in with questions they…
When I called in with questions they were explained clearly
Insurer: Fetch
By: Dan Onkst
I love that you have 24/7 veterinarian…
I love that you have 24/7 veterinarian and nursing zoom calls throughout the middle of the night just in case we have an emergency or an issue during close hours of the office. Your representative Darren was extremely professional and kind!
Insurer: Nationwide
By: Rita N.
The agent I spoke with was patient and…
The agent I spoke with was patient and helpful in assisting me with purchasing the coverage I wanted. There was a glitch in putting in the expiration date of my credit card for payment using my Iphone but he was able to transfer the transaction to the computer with success in making the purchase.
Insurer: Nationwide
By: customer