Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,262 total
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Responsive and efficient
Responsive and efficient
Insurer: Pumpkin
By: Lisa
Claims Process
Pets Bests makes the process very user friendly and intuitive. I would recommend Pets Best to others.
Quick Claims process
We were pleasantly surprised that Pumpkin processed the claims on our dog so quickly. Thanks Pumpkin for the piece of mind you provide for our furry companion.
Insurer: Pumpkin
By: Richard
Honorable Claims Process
I always appreciate Pets Best's efficient and easy claims process and responsiveness. My claims are always honored as detailed in my insurance plan and I never have issues or receive pushback. I am very happy with Pets Best
Easy to be reimbursed on claims
Pets best have the best price for premiums. The service is easy to reach and very helpful. Claims are processed quickly and fairly.
Insurer: Pets Best
By: Deborah
Excellent Service
Prompt attentive responses to claims, I have used other pet insurance services and Pets Plus Us is by far superior. Thank you,
Insurer: Pets Plus Us
By: Irka
Pets Best Truly Lives Up to Its Name!
I’m beyond impressed with Pets Best Insurance! The claims process was the fastest it’s ever been for me — incredibly smooth and efficient. They were very prompt in processing and returning the reimbursement. Everything was handled so quickly and professionally. Truly the best experience I’ve had with any insurance company!
Canine Lymphoma
I signed up for pet insurance on a whim a few years back after a nail clipping incident that led me to a deep internet dive about nail conditions that my dog may develop. I thought I would need the insurance for this condition (that he never ended up getting thank god) or for an emergency, never imagining that we would receive the awful diagnosis of canine cancer. Because of Pets Best we were able to pursue the most effective treatment without second thought, knowing that the costs would not bankrupt us, and now our sweet Rottweiler is in remission. Filing a claim is easy and reimbursement is generally quick. If there is ever a delay, then it is communicated. I wholeheartedly recommend Pets Best!
Insurer: Pets Best
By: JoVanna
My great experience with Healty Paws
I got Healthy Paw insurance since I got my dog Vinny. It was in 2014. I am really happy that I made this choice. Was never disappointed. I submitted a lot of claims and all of them were processed quickly and efficiently. I am very grateful to everyone who works at this company for their hard work. Honestly, I don't know what I would have done if I did not have Healthy Paws insurance. I have recommended and continue to recommend this insurance to all pet owners.
Insurer: Healthy Paws
By: Irene Grodskaya
Glad I have Pumpkin Insurance
The guidance and ease of processing my dog’s first claim, the friendliness and knowledge of phone assistants, the excellent communication, and the amount of covered expenses were all very much appreciated. Top notch.
Insurer: Pumpkin
By: Rae