Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Debbie, cat mom.
Easy to submit forms, and bills paid quickly.
Insurer: Trupanion
By: Debbie
Exceptional Staff
Exceptional staff
Insurer: Trupanion
By: Florence
Trupanion is a great value
GREAT SERVICE and reasonable cost
Insurer: Trupanion
By: Dave
In addition to the comments I have made on a previous post Customer Support reps are very understanding.
In addition to the comments I have made on a previous post, Customer Support reps are very understanding. I was recently helped by Allison and she was very patient with me and explained how to resolve my issue in a clear and easily understandable manner.
Insurer: Trupanion
By: Rich
First claim experience
It took a very long time to process. This was our first experience with a claim and Iâm sorry I was not impressed. It felt like you were looking for reasons to not cover the claim.
Insurer: Trupanion
By: Sue
User friendly excellent feedback
User friendly, excellent feedback
Insurer: Trupanion
By: Vicki
Our sweet, sweet hound dog Cole
Without Trupanion we would have had to euthanize our beloved hound dog last October 2022 when he was disowning spleen cancer. Trupanion paid 90% of his surgery, his Chemo and his visit with Auburn small animal hospital. We were able to have him bless our lives for another 7 months before we had to say goodbye. Thanks Trupanion for being there for us in our time of need!
Insurer: Trupanion
By: Denise
Healthy Paws review
We've had Healthy Paws insurance for a few years, and plenty of places recommended not having pet insurance, but we never got rid of it. Then our 2 year old black cat Manny got bitten by a rattlesnake, and we had to rush him to the ER. The hospitalization and medication cost over $3000, but when we got him back, he was very depressed and sitting in the litterbox. It turns out the stress from the whole situation caused a urinary blockage, so we had to rush him back to the vet to remove the blockage and hospitalize him until the numbers on the bloodwork looked better. That cost us over $4000, but after several claims which were processed fairly fast, Healthy Paws paid for the lion's share of our costs, and checked in with us to ask how Manny was doing (he's back to his old self now). There were definitely times we were worried we wouldn't be able to cover his costs, but Healthy Paws helped us through the entire time.
Trupanion Claim
We’ve only had to submit a couple of insurance claims for our 6 year old fur baby over the 6 years. Reimbursement claims are easy to submit. Trupanion responds quickly with an itemized invoice explaining their coverage. Reimbursement is received in a prompt manner. We are very pleased with the quality and care of Trupanion pet insurance.
So happy I got the service
Always fast smooth claim processing. No surprises no mistakes. Been excellent to deal with. So happy. I got the service.
Insurer: Trupanion Canada
By: Jan