Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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excellent service
excellent service. App is easy to use. Checks come quickly! Excellent!
Insurer: Healthy Paws
By: Elizabeth Robinson
I cannot say enough amazing things…
I cannot say enough amazing things about Healthy Paws. Their response time to claims is unbelievably fast, but what truly sets them apart is the personal care behind it all. Not only do they process everything quickly and efficiently, they actually check in and genuinely care about how our pup, Beckham, is doing. That kind of compassion is rare and so appreciated. Knowing that we have a team who supports us medically and emotionally brings such peace of mind. Thank you, Healthy Paws, for being there for our boy every single time. 🐾💛
Insurer: Healthy Paws
By: Arianna Castagna
Wonderful experience and support
Wonderful experience. Very serious middle of the night Thanksgiving eve Emergency Vet hospital vist and significant bill. Luckily, our dog recovered and is now fine. Healthy Paws made the claim process easy and very quick to reimburse us according to the policy we have. People think about medical coverage, they also ought to think likewise about pet health insurance. Healthy Paws is highly recommended.
Insurer: Healthy Paws
By: DrewN
So far so good
So far so good! Rebecca was excellent to work with to get the policy that best fit my needs and budget. She answered all my questions. Rates were very competitive and reasonable. I did not give 5 stars as I want to see what happens when I submit a claim…hoping to be able to give them 5 stars! Rebecca deserves 5 stars!
Insurer: Prudent Pet
By: bc girl
The provision of detailed information…
The provision of detailed information as to what the pet insurance does/does not cover; logistics of the payment/reimbursement process, deductible, and partners for medical prescription discounts. Ability to ask questions and have issues patiently explained.
Insurer: Nationwide
By: Valarie Ifill
This team is amazing!
This team is amazing!! They have walked me thru the process of everything helped me get organized. Helped me turn in the claims and waited while I figured out how to upload stuff..patient kind and understanding. I'm in awe ! I'm tickled and I feel blessed !!
Insurer: AKC
By: Lanette Vassar
MetLife Pet Insurance has been Excellent!
MetLife Pet Insurance has been absolutely amazing in helping to handle my pets care. They are quick to respond and the app offers a lot of useful features. They are detailed in their responses and they keep you up to date every step of the way. Their customer service has been great as well.
Insurer: MetLife
By: Thomas L.
Amanda is truly amazing
Amanda is truly amazing! I have had Fetch for 4 years now and she helped me make changes and update my plan! Amanda was kind, resourceful and very pleasant to speak with, I almost switched carriers but i will be a Fetch customer for life. Thank you Amanda :)
Insurer: Fetch
By: rachel
Delaney was very helpful
Delaney was very helpful. Let me know that my upload didn't go through and answered my questions.
Insurer: Prudent Pet
By: Melissa
I’ve been paying over $120/month for…
Hi Ada - We're really sorry to hear that you weren't happy with your experience. We pride ourselves on being able to assist our pet parents, so this is certainly not the experience we want anyone to have. We are sending this over to our customer service team for review now. Ridiculous I regret ever choosing FIGO for my dog Loc. I pay over $100 per month, and every single claim is painfully slow. It takes weeks just to get a basic claim reviewed, and when I file an appeal, FIGO can take an entire month just to look at it — only to auto-deny without doing any real medical evaluation. My dog is medically fragile with anemia, immune suppression, cancer history, and severe GI malabsorption. His veterinarian prescribed these treatments as life-supportive care, not wellness supplements. FIGO even acknowledged in writing that they were part of his treatment plan. But instead of contacting the vet (whose information is clearly in the file), or asking for clarification, FIGO chose the fastest and laziest route: deny everything under “supplements” with zero effort. It feels like FIGO’s system is designed to delay, ignore, and deny, not to help sick pets. Meanwhile, other insurers like Lemonade DO reimburse medically necessary supportive therapy when prescribed for anemia, malabsorption, or cancer recovery. FIGO refuses all of it while happily taking over $100 of premium every month. Slow processing, terrible follow-through, no communication, no medical due diligence, and a denial rate that feels automatic. Choosing FIGO was a huge mistake — I only stayed because it was offered through Costco, and now I completely regret it. If your pet has any real medical needs, avoid FIGO at all costs.
Insurer: Figo
By: Ada Ng