Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great overall experience so far
Easy Website to read and navigate. Great customer service on my call.
Insurer: Trupanion Canada
By: Karen
Ms
Because I had some questions about sign up charges and a phonecard I made was promptly answered, the questions quickly explained and answered by a young lady who spoke with no accent
Insurer: Trupanion
By: Gayle
Thorough, fast, good communication
Easy to make claim. Good communication about process. Helpful chat agent too.
Insurer: Trupanion
By: Lynette
Friendly helpful showed concern and followed through with what she said she would do
Friendly helpful showed concern and followed through with what she said she would do
Insurer: Trupanion
By: deon
Friendly professional and knowledgeable agent
Friendly, professional and knowledgeable agent
Insurer: Trupanion
By: Adrian
Great coverage and quick reimbursements
Great coverage and quick reimbursements
Insurer: Trupanion
By: Michelle
Trupanion review
I am usually not one to complain, but I was first put on the phone with a woman with a southern accent. I think her name started with an S, maybe Sharron or Shannon? She was extremely rude to me when I told her I picked up my kitten from a breeder the day prior in a state that I do not live in. She told me I needed to be honest and that I was lying to her over the phone. She then pretended to not hear me and told me to call Trupanion back to be connected to another advisor which I did. I had no issues with the next person I was on the phone with. He was very kind and understanding. He helped me get set up with Trupanion quickly.
Insurer: Trupanion
By: Miranda
Best Pet Insurance
I send in the forms, they review the claim in a timely manner and send a check. The best pet insurance there is.
Insurer: Trupanion
By: Donna
Shannon provided kind courteous and knowledgeable assistance to me & Bootsie.
Shannon provided kind, courteous and knowledgeable assistance to me & Bootsie.
Insurer: Trupanion
By: Bonnie
Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
Insurer: Trupanion
By: Elissa