Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Positive experience
Good customer service when I was confused how to submit the claim. Claim was processed quickly.
Insurer: MetLife
By: customer
It such a pleasure doing my business…
It such a pleasure doing my business with your company. Very prompt and inviting . Thank you.
Insurer: MetLife
By: Carol Hubbard
Staff
Staff, coverage and ease of claim submissions
Insurer: MetLife
By: Elizabeth
Worst customer service ever
Worst customer service ever. Do not get this insurance. There are much better options.
Insurer: MetLife
By: customer
1,2,3, easy steps for pet insurance
This was the first time we looked for pet insurance for our new little puppy Keala. Amanda was able to answer all of our questions. Her attitude towards us was amazing and positive. After our conversation, my why and I were very comfortable getting a policy for Keala. Keep up the good work. Thanks...
Insurer: Fetch Canada
By: Marc
refreshingly straightforward
Wanted to take a moment to share my positive experience with MetLife Pet Insurance. I have had it for 3 years. My dog recently required surgery. MetLife claim process was easy and convenient. All claims received full reimbursement within 9-10 days of submission. The entire experience was refreshingly straightforward - submit legit claim, get paid. No friction or runaround. - Thumbs up...
Insurer: MetLife
By: Dom C
I wasn’t sure if the claim would be…
I wasn’t sure if the claim would be accepted but it was. The coverage is great. Thank you.
Insurer: Pets Best
By: Jill
To review before agreeing
Fast and easy
Insurer: MetLife
By: Ashley Newton
3 Stars for MetLife
I am extremely satisfied with MetLife. The app is very easy to use. It makes filing a breeze. Claims are processed very quickly. Updates are provided so I also know the status of my claim. My Vet says MetLife is one of the easiest companies to work with. 3 Stars
Insurer: MetLife
By: Maisie M
Takes too long to get paid
Takes too long to get paid. Too automated.can’t talk to a real person all the time
Insurer: Embrace
By: Mary Ann Romero