Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pros & Cons
I like the ease of use of the website. I dislike how long it takes to get reimbursed
Insurer: Pets Best
By: Judy L.
JJ & BUSTER BEHRENS
I tried to navigate the website for the first time and found myself getting confused. I was interested in getting my West Highland Terrier puppy enrolled in a health insurance program as well as my 11 yr old American Eskimo Mix miniature. Miss Van Ness answered my call and was very accommodating to explain everything I needed to know about getting the proper coverage for both my pets. She explained everything I was looking at on the website as we spoke. She had a very pleasing clear voice to converse with as I understood all the points she was presenting to me. I have a family member who has coverage through FECTH is why I called today to get my boys covered going forward. I hope I have a pleasant experience going forward with FETCH as I have to get their medical records added to the accounts. This is my first time for having Pet Insurance. looking forward to a good relationship. William Behrens
Insurer: Fetch
By: William Behrens
Process worked great
To begin the data entry needed was clear however I have limited abilities to submit the info due to my computer being pain to navigate, but I did get the info uploaded. FETCH responded quickly keeping me informed as to the review process and within just a few days they informed me they would be mailing me a check to cover their portion of my vet bill per the insurance I acquired online through their website. Very happy with the timeline from start to finish and the amount of my reimbursement from FETCH per our coverage. Did not have any unexpected surprises or snags. Again, very happy overall.
Insurer: Fetch
By: Russell
Patient explaining options and coverage
Patient, positive, knowledgeable representative Rebecca made signing up easy. She clearly explained what is and is not covered for multiple options while building my confidence in Prudent Pet!
Insurer: Prudent Pet
By: happy pet person
Excellent from start to finish
Excellent from start to finish
Insurer: Fetch
By: Melissa
Great conversation with your customer…
Great conversation with your customer service. They understood my problem
Insurer: Sonnet
By: Elaine
Stephanie was awesome in helping me…
Stephanie was awesome in helping me with everything
Insurer: Prudent Pet
By: josephrousseaugmail.com
There for my fur baby
It is comforting to know that Pumpkin is there for me so that I can be there for my fur baby. They are very helpful and quick to respond taking the stress out of getting the care needed for our family member. Thank you Pumpkin!
Insurer: Pumpkin
By: Rachael
Helpful staff
The person I spoke to on the phone was very helpful and knowledgeable.
Insurer: Nationwide
By: Michelle Hearn