Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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So helpful in my dogs time of need!
So helpful in my dogs time of need!
Insurer: Spot
By: Sarah Smith
Rebecca was like talking to a neighbor
Rebecca was like talking to a neighbor, very friendly.
Insurer: Prudent Pet
By: Vicki Mullikin
this is a great company
this is a great company. I have been with them for 10 years and have never had any issues.
Insurer: Healthy Paws
By: Ggs
The agent was very informative about me…
The agent was very informative about me starting a pet policy. Let me know what my policy intells.
Insurer: Nationwide
By: Ruth Lewis
Talking with a real live agent
It was so refreshing when a real live agent took my call! She answered my questions and guided me in picking the right options for me and my pets. The overall concern for me were the unexpected costs that can occur, being a single fur parent I need to make sure cost isn’t the biggest factor. This gives me the most peace of mind!
Insurer: Nationwide
By: Trina Arreguin
The support from the Nationwide Pet…
The support from the Nationwide Pet Insurance team was very informative and impressively prompt. Their guidance made everything clear and helped us easily finalize the policy for our pet. I really appreciate the team for their outstanding help!
Insurer: Nationwide
By: Adit
Shelly was extremely helpful and…
Shelly was extremely helpful and patient with all my questions I was referred by one of my friends and said that nationwide insurance is so easy and straightforward.
Insurer: Nationwide
By: customer
Customer and client care is informative…
Customer and client care is informative and helpful.
Insurer: Sonnet
By: Suezette
Thankful for SPOT's communication, professionalism, and fast resolution of my claims!
Although it seemed like I spent a long time submitting my first two claims, it was worth the time and effort! One phone call and all my questions were answered, great customer service! Within two days, the claims were in the "Processing Phase". In one week, my claims were completed, and the money was transferred via an ACH transaction into my bank account! Thankful for SPOT's communication, professionalism, and fast resolution of my claims!
Insurer: Spot
By: New Samuel's Customer!
Amanda was very helpful
Amanda was very helpful, kind and personable. She was an absolute gem to talk to and to help figure out my policy switch information. I really appreciated all her help and her kind words.
Insurer: Fetch
By: Teagan Martel