Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Quick to answer and fix an issue with a…
Quick to answer and fix an issue with a mailing address.
Insurer: Spot
By: Betsy
So far so good
So far so good. This is our first year with Met Pet. We had one issue where we’re told to expect a check in the mail, but never got it. Met redid the whole thing and we received it. I have recommended it to others.
Insurer: MetLife
By: customer
Always very quick to respond
Always very quick to respond. Thank you!
Insurer: Pets Best
By: Consumer
as a single furr-parent
as a single furr-parent, who himself can NOT afford health insurance...SPOT really came through when my little one fell ill. filing a claim was simple and straightforward...even better, SPOT paid the claim quickly! means a lot for a cat dad who is struggling to make ends meet on the day to day...I will be a SPOT customer for life!
Insurer: Spot
By: Dr.J
My experience with Sonnet Insurance has…
My experience with Sonnet Insurance has been great, the process is fast, simple, and fully online Everything was clearly explained, and the Customer service was quick to respond and very professional.
Insurer: Sonnet
By: Sohrab Raufi
Help deciding insurance coverage
Nadine was very pleasant, thoroughly explaining coverage options in helping me to decide what policy to select. Process was simple and straightforward.
Insurer: Fetch
By: John Kassel
Very efficient
Very efficient, it’s very easy to file a claim and they keep you informed of the process.
Insurer: Spot
By: Kersten Olson
I've been with Pumpkin for five yearss…
I've been with Pumpkin for five years and getting this insurance for my senior cat was the best decision I ever made. Well, except for adopting my cat. I've never had a problem with getting reimbursed for any invoice. Whether it's a couple of hundred dollars or thousands. I put in three claims a couple of weeks ago after my cat needed bloodwork and x-rays at her regular vet. I then needed to bring her to the emergency hospital later the same morning for an ultrasound and echocardiogram and that visit was close to a couple thousand dollars. Then there was a claim for a couple hundred dollars for her regular medication. I was amazed that Pumpkin expedited the emergency hospital invoice and I was paid in under 10 minutes. I am truly grateful that Pumpkin allows me to be able to give my now 19 year old cat the best care.
Insurer: Pumpkin
By: Marilyn
Acted on the claim very quickly
Acted on the claim very quickly, just submitted the vet bill of services and they took it from there, very happy with the service
Insurer: Embrace
By: Customer