Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Best Decision Ever
Throughout my adult life I have been owned by 4 dogs. The first 3 dogs all went through cancer treatments and I had no insurance. When I got Max as a puppy, I decided to get Healthy Paws pet insurance for him. Ten years later I realize this was one of the best decisions I have ever made. Max has undergone 4 surgeries, 2 difficult mass removals and 2 ruptured CCL replacements. i opted for a 500.00 deductible with an 80% reimbursement rate. Healthy Paws settled all 4 claims very quickly and without any issues. Their website is easily navigated and the claim submission process is very simple. I am so thankful I chose Healthy Paws. If you love your pets and are willing to go to any lengths to keep them healthy. Pet insurance is a must.
Insurer: Healthy Paws
By: Sylvia
Outstanding Service
We have been with them for almost 7 years. Every claim I have put in has been such a smooth, and easy process with no problems. All claims have went through fast and with fast replies. I do the auto payment so once claim is processed it goes right to my account. Thank god for pet insurance! Healthy Paws Pet Insurance is the best!
Thank goodness for Healthy Paws
We are so thankful that we signed up our dog up with Healthy Paws when we adopted her a little over 3 years ago. She just had her second TPLO surgery and the coverage saved us! The ease and wonderful customer service are just excellent!
Wonderful experience
Transferring my cat's insurance from her adoption organization to me was so quick and easy! I had a wonderful experience speaking with Janet; she is so friendly, explained everything clearly, and made the process efficient and enjoyable. I'm no longer anxious about struggling to pay vet costs if anything happens to my fur baby. Thank you Janet and The Furkin Care Team!
Insurer: Furkin
By: Katharine
Trupanion Best Choice for Pet Insurance
Always good. Very quick turnaround and response. Thank you!
Insurer: Trupanion Canada
By: Holly
Pet insurance made easy!
Submitting a claim is so simple. My veterinarian processes everything online to Trupanion, and receives confirmation immediately. My time and focus is spent on what matters most.....my dog.
Insurer: Trupanion Canada
By: Cindy
Excellent services
Excellent services
Insurer: Trupanion
By: Melinda