Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Amazing customer service
Amazing customer service, very clear and easy to understand as well as helpful. thank you
Insurer: Furkin
By: Stephanie
Trupanion is prompt and caring
Diamond plus service and caring. I recommend Trupanion to any dog owners I meet. I sent a longer email by replying to this email. I hope you got it. Louise Dawe
Insurer: Trupanion Canada
By: Michael
Dont delay get it today
Quick fast response time
Insurer: Trupanion Canada
By: Anita
Great Sevice
Rep on phone explained all very well
Insurer: Trupanion Canada
By: Louise
my excellent experiences
your promptness is wonderful - and I am so grateful that i signed up for Trupanion when I first "adopted" my cat (she was a kitten). she has had some very significant health issues - and Trupanion has been there to help me with the bills.
Insurer: Trupanion Canada
By: Angela
Excited New Member
We easy and straight forward. Also, when I had questions, I called the 24 hour service and received prompt and informative feedback. Different options for everyone.
Insurer: Trupanion
By: Jasmine
24/7 customer service is invaluable when you have a pet suffering from an illness.
24/7 customer service is invaluable when you have a pet suffering from an illness. Your customer service representatives are knowledgeable, friendly, and willing to assist and answer all questions. Invoice submission and tracking App is very user friendly. I have had a very good experience with Trupanion through my puppyâs recent illness. Thank you!
Insurer: Trupanion
By: Patricia
Trupanion Rocks!
I always recommend Trupanion. They're fast, kind, and the coverage is amazing.
Insurer: Trupanion
By: Joann
Claims are so easy to file
I am extremely surprised, at ease, and thankful about how easy and quickly it is to file a claim and get my reimbursement. it literally took less than 3 hours to get my claim approved AND reimbursed. i bought my dogs allergy meds, filed the claim, got the reimbursement back, AND paid the credit card payment within 3ish hours. Highly recommend
Insurer: Trupanion
By: Deborah