Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Refunds take a while, but good customer services on the phone.
It takes a LONG time to get the refund checks. I understand the propensity for fraud, but I don't like having to produce SOAP notes for Rx refills or having to have a new set of notes every time I buy Rx food. I am glad that I have the insurance, as I have 2 Frenchies and they go to the vet frequently, mostly for allergy-related incidents. When I have called MetLige Pet, my experiences have been positive and the representatives have been kind and helpful.
Insurer: MetLife
By: Customer
Spot has been helpful in some ways
Spot has been helpful in some ways. They do not seem to actually review high cost concerns, and you have to appeal for reimbursement. Such as last year my dog needed a root canal, which Spot will cover the tooth being pulled but not a root canal, however it being a broken K9 it was not recommended to be pulled by either vet. Spot did not want to cover any of the procedure because it was labeled as a root canal, even though they would’ve covered almost the exact procedure if the tooth was pulled, ie sedation, images, medications, etc. Spot also does not provide any information why something is or is not covered/reimbursed at the end of a claim. You have to go through their customer service to get answers on any claim. Now that there are several other pet insurance companies, I will be looking into others to see if there is better or easier coverage.
Insurer: Spot
By: Amanda Eastham
Helpful information
The Spot associate that talked to me on the telephone yesterday was quite helpful. She helped me evaluate what I need for my two fur babies.
Insurer: Spot
By: Janet Knox
Karley was a pleasure to work with
Karley was a pleasure to work with. As a first time pet insurance buyer, I had many questions and Karley pleasantly answered them all!
Insurer: Fetch
By: Tressa Snydeman
Transparent, friendly, and helpful!
I called Fetch to get more information about their pet insurance after rescuing a new dog, and I was lucky enough to speak with Amanda Mello. She was so friendly, relatable, and made me feel comfortable asking my many, many questions. She was so knowledgeable and made me feel very comfortable with what Fetch had to offer. With a previous pet, I had a different pet insurance carrier and was considering sticking with them out of familiarity, however, Amanda singlehandedly earned my trust and I switched to Fetch. I also called 2 other pet insurance companies and the transparency, clarity, and confidence I felt about Fetch was strengthened after discussions with those other carriers. I emailed a follow-up question to Amanda and she responded very quickly and made the adjustment to my quote and I promptly signed up for the policy! I'm a new customer, so I don't have experience yet with claims and coverage yet, but the onboarding process and what it looks like Fetch will cover sounds great. Thank you to Amanda for all of her help!
Insurer: Fetch
By: Steph
We have one dog and three cats insured…
We have one dog and three cats insured by MetLife, and we have never once regretted it. The times we have taken out pets to the vet for check-ups or if an emergency, MetLife has had our backs. We use the App and once we have paid the vet bill, I immediately submit the bill to MetLife via the app and await reimbursement, per our insurance agreement. This last pet visit to the vet was on a Wednesday, and I submitted that same day, and received the funds in my bank account the following Friday. I would recommend everyone to please get MetLife for your pets, and for your own peace of mind.
Insurer: MetLife
By: Mark C
I had recently submitted an Emergency…
I had recently submitted an Emergency visit claim and Vet Follow up visit claim within the last week and just received the follow up responses. Thank you to the Spot Insurance team for making this pet owner feel their choice was worth it and right for our family’s needs.
Insurer: Spot
By: Bernie in AZ
Doing what they say they do
So far I have no complaints. Fast refunds after I submit claims. They have covered what they said they would cover.
Insurer: MetLife
By: customer