Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Clementine Hopkinson was awesome and…
Clementine was awesome and her explanation of benefits very pleased so far!
Insurer: Embrace
By: john Ziccarelli
Phone help was outstanding
Phone help was outstanding. Still waiting for response to email help and inability to access account settings. POST RESPONSE: nice to see they don’t read the review either. I am STILL waiting for an email response about my inability to access and change my account info.
Insurer: Embrace
By: Luigi
My unbias review
Everything was easy to understand and access. My experience was splendid and would definitely recommend others of my smooth experience
Insurer: Sonnet
By: Phil N
Wonderful service from Yunelly
Wonderful, personalized professional service from a caring professional - her name was Yunelly. She explained to me that if I did nothing, our two cats that are now 14 years old would be having a near double increase in their monthly premium. She went over alternatives and how to reduce the premium and explain how come the rate was going up? I kind of understood why most of it was going to be, but I really need to be honest was a bit shocked at the amount of increase! You have to admit we really treat our babies like humans anyway it’s pretty much the same cost as a human healthcare insurance when they get older. Anyway, she was wonderful and help me make a decision on how to move forward.
Insurer: Embrace
By: Melanie Drazkowski
Fabrice - Five Star Review
Fabrice was incredibly helpful and answered all of my questions about pet insurance and adding on the different types of wellness plans. He explained everything patiently and in a way that was easy to understand.
Insurer: Fetch
By: Luke Watson
Cannon IVDD…
This was my first time to use my Spot for Cannon. I’ve been very pleased with the ease of filing and their response time and help when needed.
Insurer: Spot
By: Patrioticcarol
Easy claims processing, efficient and fast
The company had made an error and paid me for a claim that I should not have been paid for. They informed me but informed me they would not seek reimbursement. They have been extremely honest. Claims are processed very quickly and they are very efficient.
Insurer: Pumpkin
By: Suzann
Claim and reimbursement experience
Instructions for reimbursement submission were clear and easy to follow. Loved that a confirmation email was sent to me once MetLife received my request by mail. Reimbursement was reasonably fast after MetLife reviewed the claim
Insurer: MetLife
By: Bonnie Baird
I could not ask for a better pet…
I could not ask for a better pet insurance company They have addressed every claim that I have sent in. Highly recommended
Insurer: MetLife
By: Al Carvelli
Frustrating when the exact diagnosis is…
Frustrating when the exact diagnosis is not listed. Also the review function would not let me review my submitted invoice and would only display the circle of confusion.
Insurer: Embrace
By: James Lynd