Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great to work with
Great to work with
Insurer: Furkin
By: Paul
Excellent experience thus far
Jaclyn expertly answered all my questions and immediately fixed an error (on my part) so our documentation was accurate. Excellent experience thus far.
Insurer: Furkin
By: Natalie
Peace of Mind
Good coverage, excellent customer service, and fast reimbursement.
Insurer: Trupanion Canada
By: Wendy
Great service
Great service and fair price
Insurer: Trupanion Canada
By: Jonathan
Shannon was very helpful got to the bottom of my concern.
Shannon was very helpful, got to the bottom of my concern. Went above and beyond!
Insurer: Trupanion Canada
By: Kaleigh
Very kind and helpful
Very kind and helpful
Insurer: Trupanion Canada
By: Tyler
Excellent service caring employees and a great product
Excellent service, caring employees and a great product
Insurer: Trupanion
By: Ginger
Exceptional communication on my phone call with Liza.
Exceptional communication on my phone call with Liza. My claim was taking much longer to settle than normal and after talking with her I had my claim settled in a few days. She was pleasant and professional
Insurer: Trupanion
By: Dawn
Pets best is horrible
I purchased a pets best policy for both my dogs several months ago.I finally needed it because I had 2 lipomas taken off both my dogs and none, I mean none went towards my deductible.They denied it.I'm really disappointed and will be cancelling my policy really soon.I know now they wouldn't pay towards anything critical, also they took almost a month even look at the claim.Bad service all the way around.I would not recommend them to my worst enemy.
Insurer: Pets Best
By: Katherine