Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great Customer Service!
Alex was very helpful and patient
Insurer: Nationwide
By: customer
Great support staff and customer…
Great support staff and customer service - were super helpful, and processed my claims fast. Definitely would recommend.
Insurer: Spot
By: Chris
Outstanding representative
The representative was kind, knowledgeable and compassionate.... Aileen. I am happy with the initial service received where she explained whatever question I had regarding my initial enrollment for my 2 furbabies. Thank you.
Insurer: Fetch
By: Lucy DAmbrosio
Incredible Impressed
I am so impressed with how fast the claims are processed & paid out. A very easy process & it's also easy to access customer service.
Insurer: Spot
By: Jody Strickland
I feel the plan works for me and my…
I feel the plan works for me and my dog. Fast response from customer service. No issues
Insurer: Pumpkin
By: Maria Alvear
easy to use website and fast claim…
easy to use website and fast claim service
Insurer: MetLife
By: customer
Wonderful Assistance!
Christina was absolutely wonderful and helped me before with so much information before i called back to finally get on the plan. She was thorough and very knowledgeable and was willing to answer all questions and provide information.
Insurer: Nationwide
By: Jazlyn
Professional and knowledgeable. Easy to file claim with quick deposit
Easy to file claim with quick deposit response time.
Insurer: Spot
By: A A
Hassle free experience
It was really easy to submit my paperwork! I got the refund deposited into my account hassle free. Thanks to Spot, I was able to have my Dunk taken care of with minimal damage to the wallet :-)
Insurer: Spot
By: Melba