Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Smooth claim process
I was very pleased with how smoothly the claim process went. I'm about a week, I had the money in my account!
Insurer: Spot
By: Jennifer Stephenson Williams
It was a easy process if you provide…
It was an easy process if you provide all they ask for. The customer service team was wonderful and answered all my questions. As well as assisting me to get my claim processed correctly. Great experience so far
Insurer: MetLife
By: customer
Very easy to submit a claim and get it…
Very easy to submit a claim and get it approved. It took less than 24 hours to get paid for my pet’s surgery.
Insurer: Pumpkin
By: Michael
No stress, just efficient
Just incredibly fast and efficient. I wasn’t stressed about this process and was able to focus on my poor sick kitty. Thank you so much.
Insurer: Pumpkin
By: Ashley O.
Great representative who was helpful
Great representative who was helpful, polite and very patient with all my questions.
Insurer: Sonnet
By: Gigi Morse
Excellent experience
This pet insurance company is extremely fast and reliable. They process your claim very quickly and keep you posted on the status. Highly recommend.
Insurer: Pumpkin
By: Gloria Neisinger
Incredible service
Incredible service. There was no wait. Had the money the next day. Amazing
Insurer: Pumpkin
By: Scotty Moore
This was so easy and such quick…
This was so easy and such quick responses. Thank you so much
Insurer: MetLife
By: customer
Excellent claims processing - clear and fair
I've had Embrace for my dog since she was a puppy and she's now 11. It's very easy to submit a claim online; claims are reviewed and resolved very quickly and I've always had clear communication from Embrace
Insurer: Embrace
By: Alison
Everyone I speak with is always great ...but
Everyone I speak with is always great! I would have given a 5 previously but lately, I have been having difficulty sending my info needed for a claim in to be paid. Frequently it hasn't been received and I have to make follow up calls. I was finding the app easy to work with but that has become a problem because it will only accept a certain amount. I even tried looking at info online tonight and I found it to be difficult and I am still going to have to make another call due to what I believe is a missing payment and a confusing payment. There could be more of an explanation online. Often the app and online will say 0 paid when that's not right.. I have had metlife for awhile and have encouraged many to get it( I should be a sales person) but lately I am really getting frustrated..
Insurer: MetLife
By: CATHERINE STETLER