Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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A live person with patience
Amanda was very helpful and answered all my questions.
Insurer: Fetch
By: JustAnswer Customer
Impossible to Cancel policy after…
Impossible to Cancel policy after selling house. Have been trying to get ahold of sonnet for 3 months trying to cancel policy because they will not let you cancel online or by email. Have been on hold for several days trying to get cancel. It is borderline criminal how they keep you paying for a policy and renew without your approval.
Insurer: Sonnet
By: Casey Taz
Very easy to upload documentation from…
Very easy to upload documentation from the vet and the claim is paid quickly
Insurer: MetLife
By: customer
Love the service I get
Love the service I get. I can go anywhere and claims are a breeze to submit, refunds are fast.
Insurer: MetLife
By: Customer
There’s always someone available if I…
There’s always someone available if I need to ask questions.
Insurer: Spot
By: Marci
Amanda was extremely helpful
Amanda was extremely helpful in understanding my situation with my policy. She was insightful into planning around my needs. She had a large impact on me signing up again.
Insurer: Fetch
By: Rob
Best Pet Insurance Company Around
I've had my cats with Embrace Pet Insurance for years and wouldn't insure them with any other company. The representatives are knowledgeable, friendly, helpful, supportive, and the claims are processed very quickly. The website is user friendly and easy to upload claims. I continue to recommend the company to all of my friends with pets.
Insurer: Embrace
By: Deborah Martin
Extreamly long hold timed and lots of…
Extreamly long hold timed and lots of automatic messages from filed claims.
Insurer: Embrace
By: Gavriel Mcintosh
Excellent service
Excellent service
Insurer: MetLife
By: Constance Basileo
This is a scam
This is a scam. I trusted them because he works whit Costco but they don't pay you for claims. They use the excuse of pre existing condition. I canceled my policy.
Insurer: Figo
By: Mishel