Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Lemonade-it worked well
My dog had some pretty concerning stomach problems and needed several diagnostic tests which found nothing wrong- great news but was thinking Lemonade might balk at paying since nothing of note was found. No problem with the claim-handled efficiently and well-I highly recommend Lemonade insurance.
Great service!
Great service and the app was easy to use!
Insurer: Lemonade
By: Laura
Life saver
Unexpected bills are quickly and smoothly covered by Lemonade and possibly the best customer service I've experienced till date. Cannot count the number of times I've recommended lemonade to people. So good. Keep up the bad ass work y'all
Insurer: Lemonade
By: Bhagya
The most expensive watchband, EVER
Our little dog, who we lovingly call a “goat” decided to eat the leather band on my iWatch. Not only did she have a belly full of leather, she also swallowed some metal connecting pieces. The entire Staff at our wonderful veterinarian office - Creature Comforts Animal Hospital- with special thanks to Veterinarian Dr. Espinosa, and Patient Coordinator Denise- who all went above and beyond ensuring our baby girl had the best care possible, and thank you to Trupanion Pet Insurance for allowing us to care for her needs without financial worry.
I had a recent emergency and having Trupanion was the only way I could have gotten Venture the care I needed.
I had a recent emergency and having Trupanion was the only way I could have gotten Venture the care I needed. It helped financially significantly. I called the phone line 5-6 times during the process and each time everyone was very considerate, kind, helpful, and seemed to care about Ventureâs well being. They answered every single one of my questions until I understood everything. Outstanding service.
Insurer: Trupanion
By: Taryn
Because Jackie was very efficient and quick getting info I needed.
Because Jackie was very efficient and quick getting info I needed.. I had used Trupanion in the past. This time I bought 2 rescue dogs and they came with 6 week coverage from another company after speaking with Jackie and having Trupanion in the past, I knew my dogs would be best looked after by Trupanion so without hesitation I decided to go back to Trupanion knowing I would have another 30 day wait for illness coverage was worth it .. knowing Trupanionâs service from the past, I would be the best.. coverage for my new puppy
Insurer: Trupanion Canada
By: Joanne
Professional and knowledgeable
Professional and knowledgeable
Insurer: Trupanion Canada
By: Jakub
Raven was very helpful as called me back on the concern that no one actioned my claim in over 2weeks and I was promised a response call from the previous rep.
Raven was very helpful as called me back on the concern that no one actioned my claim in over 2weeks and I was promised a response call from the previous rep. Raven took the time to follow back to me to ask is I recieved a follow up to the claim being resubmit and I advised yes and thank her for following up.
Insurer: Trupanion Canada
By: Brian
The customer service is always available and very helpful and supportive.
The customer service is always available and very helpful and supportive. It feels great to have my fur baby protected. The insurance covers so much and for a good price.
Insurer: Trupanion Canada
By: Shyla