Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MetLife claimed symptoms from years before = pre-existing conditions
My dog needed back surgery. I called to ask if this would be covered. They told me to go through with the surgery and submit all the paperwork. MetLife made an incredible leap to make my dogs surgery a pre-existing condition so they didn't have to pay it out. This disease was merely listed as something in the differential diagnosis by the Dr, among other things, including sprains or "other". They used the presence of this in the notes to claim it as pre-existing. My existing vet wrote a letter that explicitly said he wasn't diagnosed with this before. MetLife would not share with me how they came to this conclusion or connect me with the people who denied it. They told me to ask for a 2nd review; it would cost me about $85 to have it done by another vet. They denied the claim again but did not share any credentials with me of the vet they use, then billed me $280. They added a full page of description of the disease and the symptoms but provided no proof of a prior diagnosis. Basically, they claimed my dogs symptoms, even though the was never diagnosed, were a pre-existing condition.
Insurer: MetLife
By: customer
WORST Pet Insurance
Not responsive, declining claims with inaccurate reasons. Dont trust them!
Insurer: Pets Plus Us
By: T
Latest 1 comments
Once you get a quote, which will be very high, you can't unsubscribe from their emails. Extremely annoying!
Our dog was able to get the medical…
Our dog was able to get the medical care and survive a life threatening illness. Thank you, best choice I made was to buy pet insurance.
Insurer: MetLife
By: R.V. Happy customer
Pet's Best IS the best!
"I am SO thankful I got Pet's Best insurance when my dogs were 3 months old. They are now 6 and 5 and have had multiple health issues, that were not disclosed by the breeder--some of them are genetic. But Pet's Best has covered all of the necessary surgeries and follow-up care. I would never be without their insurance. They also pay quickly!"
Excellent Coverage
We've had Healthy Paws Insurance on our two Bernese Mountain dogs for approximately 15 years. All of our pets needs were covered to 100% of what the plan covers. No questions asked. It's nice to be able to care for your pet without having to worry about a struggle with insurance coverage.
Insurer: Healthy Paws
By: Rich DiCola
Healthy Paws is customer-friendly and easy to manage
I have used Health Paws pet insurance for both my dog and cat since 2017. My cat Pearl just went through 2 surgeries plus blood transfusions and many nights in ICU and the bills came to almost $35k. Yes, $35k. Healthy Paws covered the full 70% and I got all the $ quickly through direct deposit. I would highly suggest Healthy Paws and I will be a customer of theirs for many years to come!
Insurer: Healthy Paws
By: Jesse R
My Italian greyhound
My Italian greyhound recently had two skin cancer surgeries. Heathy Paws was very responsive to my claims and reimbursed us for 80 % of the procedures (as written in contract) within a week of my submittal. They are a huge support for the care of our Buddy. Thanks!
Insurer: Healthy Paws
By: Gary Merz
Great to work with and answering all…
Great to work with and answering all questions
Insurer: MetLife
By: Greg Cocco
IT WAS EASY TO UNDER STAND
IT WAS EASY TO UNDER STAND
Insurer: MetLife
By: Jennifer
Very Happy Customer for 3+Yrs
I am sooooooo happy with MetLife Pet insurance!! They pay out a generous amount for accidents/emergency care (90% after the yearly deductible). After MetLife settles a claim, they explain exactly how much they’ll pay out and how it relates to your coverage. Also the app is very user-friendly & you can complete pretty much all tasks on there related to your insurance. I highly recommend this company if you’re considering pet insurance!
Insurer: MetLife
By: Nika