Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Smooth experience
The agent was informative, kind and open to answering all of my questions.
Insurer: Nationwide
By: A. El
Agent was very friendly and addressed…
Agent was very friendly and addressed all my questions
Insurer: Fetch Canada
By: Michelle T
Great experiente
Great experiente! Quick answer and refunds!
Insurer: MetLife
By: Marilia Cavalli de Oliveira
Easy Navigation
The site was able to be navigated easily. The only issue I had is that I had previously requested a quote and when I attempted to retrieve the application through the link in that email, I encountered only a spinning wheel. I started and completed a new quote request.
Insurer: Nationwide
By: Pup
I am happy that Fetch updates me with…
I am happy that Fetch updates me with both emails and texts when I file my claims. I almost missed something recently, and the email was very detailed in the headline that I had documents that hadn't loaded properly, and if I hadn't seen that email, I might have missed my window for a claim.
Insurer: Fetch
By: Christine
Stella's journey
We purchased pumpkin insurance when we rescued Stella around six months old. Because we did not know any of her history (both physical or medical) we thought it might be a good idea to get some insurance. She is now almost five years old and has developed some allergies. We tried changing her diet and even chewables that were supposed to help, but eventually decided to go with a medication that required a veterinarian. We are super happy that we have the insurance as it covers most of the blood work and medication that Stella is on. The team at Pumpkin is quick to respond and easy to deal with...Thanks Pumpkin!
Insurer: Pumpkin
By: Joan
Jesus was informative and very helpful
Jesus was informative and very helpful. He was very sweet and patient with my many questions. The process was simple and quick. I was nervous about getting pet insurance for the first time and he made ready and a comfortable experience!
Insurer: Nationwide
By: Jennifer
Very happy with MetLife
Very happy with MetLife. Have read horror stories online about other companies. Never had an issue with getting timely reimbursement (as long as you submit the proper documentation)! I’ve never had pet insurance before and I would 100% recommend MetLife to anyone looking for coverage for their pet. Will definitely purchase again for the next cat we add to the family!
Insurer: MetLife
By: Melanie
Peace of mind when you have an Insurance
When I was on a vacation this Summer my dog had an emergency and I did not hesitate even for a minute to ask my brother to take him to a veterinarian , because I knew Pets Best was gonna be there when I needed. Sure enough, when I submitted the claim, Pets Best reimbursed me in timely manner.
Insurer: Pets Best
By: VTV
Healthy Paws is GREAT
Healthy Paws processes all claims really quickly and with EFT the payment is in my account shortly after I make a claim . They rarely ask for additional documentation and they do NOT deny the legitimate claims they receive. If they have a question, they let you know and it is always easy to resolve. Over my life having dogs, I have used 2 other Insurance companies and Healthy Paws is FAR superior. Four Paw UP
Insurer: Healthy Paws
By: Karen Heald