Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Exceptional Processing
Exceptional processing and turnaround by the staff. App on phone is so easy to use.
Insurer: MetLife
By: Linda M
They make you work
When I called to change something of my policy, they were kind and helpful. But we tried to create a claim in the app, it kept getting deleted. We called, they asked for more proof of money paid for the stuff done to my baby. We provided the stuff and they closed the claim and asked for more paperwork. It took us a while for them to accept the claim and for us to get money to help for the services done to my baby.
Insurer: MetLife
By: customer
Difficult Company to Work With at Time
I had 2 major issues with this insurance but they have so far covered my recent claims. The first big issue I had was after activating my accounting and waiting the 14 days I was approved to start submitting claims. But then after submitting a claim I was told my cats were not of age at the time I activated my plan so the coverage date would be pushed back and therefore my claims were denied. I ended up loosing a lot of money over this and I found it extremely frustrating that I would not be reimbursed for a mistake made by the company. They should have never approved me for coverage in the first place if I wasn’t qualified. The second issue I had was that the insurance would not process my claim because they kept requesting records from before my pet was even born. It was impossible to get ahold of someone and they definitely outsource their call center so it is hard to communicate and get issues resolved. Eventually that dispute was settled but I was so close to canceling my plan due to these issues. I’ve invested a lot of money into this insurance and the reviews are good so I’m hoping I don’t ever run into any major issues ever again.
Insurer: Spot
By: Alexa Jordan
Super easy to submit claims and fast…
Super easy to submit claims and fast turn around
Insurer: MetLife
By: customer
Always so helpful and easy to navigate…
Always so helpful and easy to navigate claims. Process is so smooth and seamless. Great product and customer service/care.
Insurer: MetLife
By: Deborah Garzon
Amazing services
The customer service was quick and very helpful. Filing for claims is a breeze. And I’ve used the 24 hr vet line and they were immensely helpful as well.
Insurer: Spot
By: Sophia Ramirez
Extraordinary Customer Care!
The level of customer care I have experienced with Brandy from Dallas ☺️and Prudent’s other reps is nothing less than extraordinary. They are patient and caring and truly looking out for their customers, both two- and four-legged! Highly recommend the folks at Prudent for all your pets’ insurance needs!
Insurer: Prudent Pet
By: Nancy Dietrich