Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Overall good customer service and the 3…
Overall good customer service and the 3 persons I interacted with were pleasant and helpful.
Insurer: Sonnet
By: Yark Ibrahiml
Easy and Fast!
My claim was very quick and easy to submit and I received the respond within a day along with the amount that would be covered. I was happy with the ease of the process as well as the coverage.
Insurer: Healthy Paws
By: Wally
Peace of mind.
Metlife pet insurance has given me such peace of mind with my boy.. trusting that Metlife has us covered allows me to love all my little moments with him even more. I have had such wonderful interactions every time I have called, the reimbursment is quick and easy, and they have covered all of my expenses with him no question. I am grateful, and he is healthy, and we are so happy.
Insurer: MetLife
By: Ludo's Mom
Nadine Van Ness from Fetch Pet…
Nadine Van Ness from Fetch Pet Insurance was so helpful in explaining the plans for my dog. I would definately recommend Nadine and Fetch for a great Customer Service Rep and a perfect place to buy pet insurance.
Insurer: Fetch
By: Sandra
Beyond grateful to Embrace Pet…
Beyond grateful to Embrace Pet Insurance!! Not only their customer service is unbelievably amazing but having insurance for my little guy who has a very sensitive stomach, has been a life saver when it comes to medical visits!! I will never get any other insurance. Embrace is the best!!!
Insurer: Embrace
By: Kelly D Carrera
Healthy Paws Pet Insurance is extraordinary!
Healthy Paws Pet Insurance is EXCELLENT!!! I have been using it for years! Monthly rate is very reasonable!! My older dog has been having a serious health issue in last few months and Healthy Paws has been extraordinary in its reimbursements to me for some very expensive care! I am so so grateful that I discovered this insurance when I first got my pet!! I recommend it highly to anyone who has a loved pet!! Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Phyllis Perna
Embrace Pet Insurance has given me real…
Embrace Pet Insurance has given me real peace of mind. Claims are handled quickly, and the customer service team is incredibly supportive. It feels like they genuinely care about pets and their families. A fantastic choice for responsible pet owners in the UK.
Insurer: Embrace
By: Finocchio Finocchio
Spoke with Aileen she was very thorough…
Spoke with Aileen she was very thorough and patient and answered all my questions.
Insurer: Fetch
By: Sandra Campos
Great coverage for my cat, for all her life
Metlife has been great insurance for my cat, they are covering all her medical needs, I never had a problem with them to the very end, when I sadly had to let her go over the rainbow bridge.
Insurer: MetLife
By: Kippy63