Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


June 10, 2023

Customer service 🌟🌟🌟🌟🌟

Filing my claim online is usually pretty tough on me as I’m relatively computer illiterate, but Met Life made it easier. Even late they were extremely helpful..

Insurer: MetLife

Veterinarian: Bivans Animal Hospital

By: Kimball

Useful
Verified June 10, 2023

Exceptional Customer Service

We have yet to require to use our insurance, thankfully. However the customer service when I have called for general questions as been exceptional. I love their recording while you wait for an agent, it’s clever !!

Insurer: Furkin

By: Sylvie

Useful
Verified June 10, 2023

MacDonald

Absolutely perfect ! Very impressed with the speed. I have recommended Trupanion to many. Thank you

Insurer: Trupanion Canada

By: Edwina

Useful
Verified June 10, 2023

I highly recommend Trupanion

Any experience we have had with Trupanion has been very positive.

Insurer: Trupanion Canada

By: Laurie

Useful
Verified June 10, 2023

First claim was so easy!

Easy to submit, quick payment. Good communication.

Insurer: Trupanion Canada

By: Gale

Useful
Verified June 10, 2023

everything was explained perfectly and made my choice easy

everything was explained perfectly and made my choice easy

Insurer: Trupanion Canada

By: Michael

Useful
Verified June 10, 2023

Trupanion, prompt and complete coverage

I have had positive experiences with Trupanion. Trooper’s claims are always dealt with in a prompt manner, and with ease. Trupanion has been excellent.

Insurer: Trupanion Canada

By: Kelly

Useful
Verified June 10, 2023

Bruno

It was easy to make a claim when the they direct bill

Insurer: Trupanion Canada

By: Jane

Useful
Verified June 10, 2023

Bonne première expérience

Protections et coût ainsi que très bonnes explications du représentant. Très clair.

Insurer: Trupanion Canada

By: Yvan

Useful
Verified June 10, 2023

Trupanion is the best, so grateful!

Everything always goes smoothly when dealing with Trupanion. My vet’s office handles my end so I really don’t have to do anything…I love you both!!!

Insurer: Trupanion

By: Karen

Useful

Compare top pet insurance providers plans.