Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Aileen
I worked with Aileen and she was very helpful and answered all my questions. Her Customer Service was great
Insurer: Fetch
By: Janet
Peace of mind!
The website is very easy to use, and claims are processed quickly! It allows me to focus completely on my pet and her health needs and not have finances be my first concern.
Insurer: Pumpkin
By: KH
Easy to file claim
Easy to file claim. Fast response
Insurer: Spot
By: Jack Beagle
Quick response on claims
Quick response on claims, made an already difficult time, much easier
Insurer: Healthy Paws
By: Karen Robison
Very patient and personable
Very patient and personable. Easy to communicate with
Insurer: Pumpkin
By: Caroline
We had a couple major unexpected bills…
We had a couple major unexpected bills due to emergency surgery and Pumpkin expedited the claim within 24 hours. We honestly didn't even know this was their policy and recommend them to all our friends & family.
Insurer: Pumpkin
By: MICHELLE W.
easy to use
This was extremely easy to use and understand.
Insurer: MetLife
By: Marlene
easy to follow submission process
easy to follow submission process. if i have an issue , i just call embrace for guidance
Insurer: Embrace
By: William Pagonis