Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Stellar Customer Service
They are responsive, and if a claim is taking a longer than it should, they speed up the process no problem!
Insurer: Pumpkin
By: Vickie
Prompt and timely matter in reviewing…
Prompt and timely matter in reviewing claims. Totally satisfied with the service. Thank you.
Insurer: MetLife
By: customer
Website self explanatory
Website self explanatory. Customer service very helpful. Quick to handle claims
Insurer: Spot
By: Terry Newton
Good pet insurance company
Good communications, quick turn around for reimbursement.
Insurer: MetLife
By: sg
Quick and easy to deal with
Quick and easy to deal with
Insurer: Nationwide
By: customer
Grateful
I’m so grateful and thankful for all the help that I’ve been getting. And I know that my Coco feels the same way. My hope is that you guys continue to provide the best service possible for all fur family members.
Insurer: MetLife
By: Jenny
Prompt and through service.
Prompt and through service.
Insurer: Spot
By: Penelope Bartenstein
They were very efficient and easy to…
They were very efficient and easy to navigate.
Insurer: Pumpkin
By: Jacki
Twice I had to call because they messed…
Twice I had to call because they messed up my claim. I have the best coverage at 90% covered and twice I had to fight they claim.
Insurer: MetLife
By: Lorraine Deehan
Where are my reimbursements?
I have four claims in beginning on November 5 and still have not received any reimbursement of my Veterinary bills. Today is December 13. Your premiums are low, but your service is terrible. Four weeks I was told that the app and website were not accepting claims. Why would it take so long to fix this website issue? I paid thousands of dollars in vet bills and I need that money now. After all it is the holidays.
Insurer: Pets Best
By: Dee