Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Happy customer
I’ve had Healthy Paws for three different cats and two have needed to use the insurance at some point in time. The latest health scare would have cost us thousands, but we submitted our claims and within a week it was approved and the check was in the mail! They make it so easy, with no stipulations (much easier than human insurance) and I’m so grateful to have them. They even follow up asking about how my kitty is doing. Highly recommend!!
Insurer: Healthy Paws
By: Christina
I highly recommend Pets Best!
Direct deposit is super convenient. I've never had a problem with claim processing. They set me expectation for processing delays then paid me 48 hours later. I like the flexibility of coverage and deductible to help manage monthly premium costs. And I love that my deductible applies to the full calendar year rather than individuals incidents! I know there are lots of choices for pet insurance, but we came to Pets Best several years ago after a less satisfactory experience with another company, and I've never had a single regret. We've also taken advantage of the 24/7 televet service a few times and found it very helpful. I think it's great that Pets Best includes that service at no additional cost. I highly recommend Pets Best!
Mommy to 4 Persian cats!
I have 4 Persian cats insured with Healthy Paws. They are the best pet insurance company around with a great app that is very easy to use to submit a claim or you can go online. You get an immediate response claim received and within 24 hours a claim number and payment is very prompt normally within 7 days. They do not ask for any vet charts and look for reasons not to pay. And the couple of times I have had to call - their customer service is super knowledgeable and very nice and helpful. They have helped me tremendously with my vet costs so I can give my Persians the care they deserve. A big FIVE STAR KUDO to them!
Insurer: Healthy Paws
By: Leslie
Claim processing and follow through
Healthy Paws Pet Insurance has proven to me that they care for my fur baby. They process my claims in a timely manner, provide information on the status of my claims, and follow through with questions and concerns about the healing and well being of my doggie. I will continue to use Healthy Paws Pet Insurance for all of my pet needs.
Insurer: Healthy Paws
By: Mary
Great Pet Insurance
I am very pleased with Met Life Pet Insurance Claims are easy to submit and are processed quickly. This is my first experience with pet insurance and the experience has been a good one.
Insurance claim
Was very easy. Called Lemonade with a few questions. They answered them and processed my claim quickly and easily. Great job. Thank you
Insurer: Lemonade
By: Eric
Health Paws saved my dogs life...
My dog started having trouble breathing so we took her to our local pet ER. After tests, xrays, and an ultraound, they diagnosed her with pyothorax (fluid in her chest cavity). We transferred her to another vet that could do a CT scan then her surgery. After surgery, she was in the ICU for 10 days with a chest tube then another 2 days after the tube was removed, a total of 12 days. The total discharge bill was $20k plus a $5k ER bill. The plan we have has a $500 yearly deductible then 90% plan paid/10% customer paid. Our total out of pocket ended up being around $3k out of the $25k total bill. They saved her life because there was no way we would’ve been able to afford it without knowing we’d be reimbursed. And they made the reimbursement process so easy. They called the vet and got the confirmation they needed and I got a direct deposit a few days later. Thank you so much Healthy Paws!
Great Support!
My Lab recently had surgery for neutering and at the same time, the Dr removed a cyst on his paw that would not go away with standard medication and care. The cyst removal was considered a surgical procedure as well and while the neutering wasn't covered under my policy (standard in the industry), I submitted a claim for the cyst portion of the bill and Lemonade covered the entire amount less my deductible. Lemonade was great to work with and there was no going back and forth. In fact, they didn't ask for any additional information from what I originally provided. Great support and thank you Lemondade!
Insurer: Lemonade
By: Brian