Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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When I called with questions rhe…
When I called with questions rhe responses were super helpful and easy to follow. app was easy to use.
Insurer: Spot
By: Maria Pizzimenti
Helpful and thorough
Josh was very helpful and thorough. Making the process very easy.
Insurer: Fetch
By: Rachel Hefler
Quick response when I put i happy customern a claim…
Quick response when I put in a claim paid very failing. Great insurance.
Insurer: Spot
By: John Vitto
When I called
When I called, the nice customer service lady explained to me how to submit supporting documentation and the reason why the Met Life app would only accept 2 photos on my claim. I had no problem submitting the documentation by email.
Insurer: MetLife
By: customer
They have been amazing
They have been amazing
Insurer: Spot
By: Brittany Patterson
Filing a claim is easy
Filing a claim is easy. Have always received prompt response for processing.
Insurer: Spot
By: Donna
Excellent Insurance
Excellent Insurance, fast, friendly, easy web platform, no hazzle.
Insurer: MetLife
By: Jackie
Quick and easy!
Was such an easy process, I just uploaded all my receipts and vet documents through the app. About a week later my claim was approved and a few days after that I received my check via direct deposit. No hassle whats so ever and the processing time was a lot quicker than I was expecting. So thankful to have spot when my dog needed emergency surgery during the holiday season, having to cover all those expenses without reimbursement would have been so stressful.
Insurer: Spot
By: Ashley D
Absolutely recommend
Absolutely recommend. So easy to file a claim.
Insurer: MetLife
By: Amber
Reliable coverage…
Fairly easy to submit paperwork and receive confirmation of results. Although sometimes frustrating when receiving emails stating more info is needed without a clear answer as to what is needed.
Insurer: MetLife
By: Scott