Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws is Great! Highly recommend
Healthy Paws is incredibly quick and easy to file claims and get reimbursed. I'm so glad we got our pet insurance with them as they are super easy to work with, easy to file and reimburse quickly
Insurer: Healthy Paws
By: J Li
Great service
Unfortunately we had a few serious problems with our dogs over the past year. I was very happy to have Fetch. Reimbursement was quick and easy with the correct paperwork and using the app.
Insurer: Fetch Canada
By: Lesley
I would recommend MetLife Pet Insurance…
I would recommend MetLife Pet Insurance to anyone who was looking for a reliable Insurance Company for their pet. They are very easy to work with and the turnaround time is fast.
Insurer: MetLife
By: Diana
They processed the claim so quickly it…
They processed the claim so quickly it was unbelievable. They only problem was that because it was an end of life claim the policy will be cancelled after the claim was processed. I heard nothing about the cancellation so I called and cancelled the claim myself to be sure.
Insurer: MetLife
By: JOHN
Not great
Not great. Expensive and you had to call them and waste an hour on your phone to cancel the policy
Insurer: Sonnet
By: Dmytro Titov
You guys are awesome
You guys are awesome, never worked with greater people. Thank you. Pamela
Insurer: MetLife
By: Pamela McCain
Just had to submit the claim
Just had to submit the claim. The rest was done for me! Great service.
Insurer: Fetch
By: Sherry
Claim Response
This has been my first experience with Pet Insurance and FETCH has made it so very positive. No matter what type of claim I have submitted, I almost always hear a response in a turnaround time of 7 days or less. That is fantastic, considering how busy the world is these days. I am so pleased that my family choose this company to take care of our furry family members. :0)
Insurer: Fetch
By: Korin Stocker
Met Life Pet Insurance is Very East to…
Met Life Pet Insurance is Very Easy to work with. They are always very prompt in getting your reimbursement to you. I will always have pet insurance through Met Life. Thank you.
Insurer: MetLife
By: Linda Kibby
Defrauded me out of a payment after I cancelled my plan
I have called this company four times to cancel my plan with them. The first call had them confirming that everything was dealt with and cancelled. I saw a charge on my credit card the following month for my plan. When I called to inquire why I had been charged - they claimed that they had no logs of me cancelling. I have repeatedly asked for a refund for this charge that they fraudulently took from me without any results. When I asked to escalate the situation to a supervisor - they said that they don't have anyone who I can escalate the situation to. I have diligently paid my plan for 7 years and never made a claim. This company is now defrauding me and since they didn't do their due diligence and log my first call- I have no recourse to follow up with better business. Absolute scam.
Insurer: Fetch Canada
By: Vanja