Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Issues with Documents and Chat Experience
I uploaded SOAP notes and then you said you didn't have them. I had to upload them again and when I was chatting with a representative and I asked for a guarantee that these would just be seen, they just ended the chat.
Insurer: MetLife
By: MM
Pumpkin has been awesome…
Pumpkin has been absolutely awesome with their customer service, support and compassion, when my Thorzie got ill. I had only just recently joined and they are still being amazing. Glad I am part of the Pumpkin insurance family.
Insurer: Pumpkin
By: Kat
Excellent Communication
Thank you for processing my claims quickly and efficiently! I also appreciate your helpful website; claims are easy to submit and your communication with the customer is excellent!
Insurer: MetLife
By: Cynthia
Great pet insurance
Great pet insurance. Wonderful employees. Easy to work with, very helpful. Great coverage and quick reimbursement.
Insurer: MetLife
By: SN
I was asked to submit additional…
I was asked to submit additional medical documentation, soap notes, which I did. My claim was then denied because MetLife claimed they never received that documentation. If they needed different documentation, I never received notification of that.
Insurer: MetLife
By: K
Thank you Laura D!
Laura D with Fetch is phenomenal! She helped me to understand each tier of their Wellness plans and helped me select which one I’d like to go with. She’s honest, dependable and very knowledgeable! Thank you Laura!
Insurer: Fetch
By: Annabel
My pet insurance is always available…
My pet insurance is always available and covers all of my pet's needs and my own. It's an excellent company to work with, and I've been very happy with MetLife over the years. Thank you for all your support with my pet. DH
Insurer: MetLife
By: Denny
Customer Service was very helpful.
Customer Service was very helpful.
Insurer: Nationwide
By: Tammy D