Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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We have had MetLife pet life insurance for our two Doodles
We have had MetLife pet insurance for our two doodles for the last three years. One of our doodles, Harley, is getting up there in age (arent’t we all?) and has had more vet visits than we or he would have liked. There are two pieces of really great news: (1) Harley is almost 15 1/2 years old and is doing great; and (2) MetLife pet insurance has been amazing, including phenomenal customer service. We very much appreciate it . . . and so does Harley.
Insurer: MetLife
By: AMS
Easy claims submission
Easy claims submission, prompt reimbursement
Insurer: MetLife
By: customer
There is such a burden
There is such a burden! Time limits, SOPs, etc. My vet is very slow to finish charting and SOPs, so it’s a challenge for me to get things in on time. Then the requests for information is ridiculous. For example, I submitted the order for her monthly flea/tick/heartworm prescription and her eyedrops. I used the vet pharmacy and the paperwork showed that but I still received requests for more information. Ridiculous and burdensome at a time such as this. Also, the app is finicky and glitchy and not really that user friendly but you don’t miss a beat trying to sell me something.
Insurer: MetLife
By: Jaretta
Josh Sabado was friendly and very…
Josh Sabado was friendly and very helpful with the issue I had. Thanks Josh!
Insurer: Fetch
By: Cami Crosby
The app is user friendly
The app is user friendly. Submitting claims is easy. Everything is outlined.
Insurer: MetLife
By: Rebecca V
Good coverage and fast processing
Good coverage and fast processing times. The application is easy to use and submit claims. When I have had questions, they were answered quickly and with enough information to help.
Insurer: Spot
By: Jennifer
Quassistance
Quassistance. & easy claim asssistance.
Insurer: MetLife
By: customer
Get easily connected to the agent.
Get easily connected to the agent.
Insurer: Sonnet
By: Reden Sibbaluca