Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Waited almost one hour on the phone and…
Waited almost one hour on the phone and no one was taking the call
Insurer: Sonnet
By: Amir E
Saving Bella
5-Star Review for Embrace Pet Insurance I can’t recommend Embrace Pet Insurance highly enough—it’s been a true lifesaver for my beloved cat Bella, and I wish every pet owner knew about it. Bella has been insured with Embrace for over 11 years. For the first 10, she was the picture of health—never a single claim—and I nearly canceled the policy to save money. I’m so grateful I didn’t. Just months later, Bella was diagnosed with small cell lymphoma (SCL). We sought specialized treatment at Cornell University Veterinary Specialists for more than a year, and today, I’m overjoyed to say she’s in full remission. During that time, she was also diagnosed with hyperthyroidism and gingivitis, adding to the emotional and financial strain. My plan has a reasonable $100 deductible, 80% reimbursement, and up to $10,000 annual coverage—perfect for comprehensive care without breaking the bank. Embrace covered diagnostics, chemotherapy, medications, specialist visits, and follow-ups promptly and fairly. Without this insurance, the costs would have been overwhelming, and I honestly don’t know if I could have afforded to give Bella the fighting chance she deserved. It might have forced a heartbreaking decision no pet parent should face. What sets Embrace apart is their exceptional service: claims are processed quickly (often with direct deposit), medications are covered without hassle, and their staff is genuinely friendly, knowledgeable, and compassionate—answering every worried question with patience during our toughest days. Pet insurance isn’t something you think you’ll need until you do—and when that moment comes (even after years of perfect health), Embrace is there like a safety net you didn’t know you had. Bella is thriving today because of it. If you love your pet as family, do them (and yourself) a favor: get Embrace. It’s peace of mind that turns out to be priceless. Thank you, Embrace, for helping me save my girl’s life. ⭐⭐⭐⭐⭐
Insurer: Embrace
By: VICTORIA SINDONI
Easy to register for insurance and…
Easy to register for insurance and everything was explained.
Insurer: Nationwide
By: CJ
The person who helped me over the phone…
The person who helped me over the phone was very patient and understanding. She took the time to understand my situation and explained my choices going forward with compassion and clarity.
Insurer: Prudent Pet
By: christine
I initially called to update my contact…
I initially called to update my contact and billing info. Billing was handled but I still am not able to update my email and password to access the account. Its been about two weeks and counting. please send a email with instructions for updating. Thank you, EJ Kelley
Insurer: Embrace
By: EJ KELLEY
Great customer service and quick claims…
Great customer service and quick claims reimbursement!
Insurer: Nationwide
By: Nina P.
Rebecca was incredibly helpful and…
Rebecca was incredibly helpful and honest
Insurer: Prudent Pet
By: Aubrey Garcia
Refund time was excellent
Refund time was excellent. Had some difficulty getting invoices etc to your companu? Mailing address on claim form got no results. Had to talk it out with a very knowledgeanl, polit claims rep. Thanks Ron costill
Insurer: Healthy Paws
By: Ronnie Costill
I have been very pleased with this…
I have been very pleased with this insurance option. The claims are easy to submit. The communication is great. Because I love my dog so much, this program gives me peace of mind.
Insurer: Spot
By: Risa Roe