Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Super Easy
Everything about the process from signing up to claims was/is super easy. I wish every thing in life were this easy.
Insurer: Lemonade
By: Bill
Eye surgery for Retreiver Possible
Thanks to Healthy Paws my boy was able to get eye surgery for a tumor that had developed behind his eye. It was very painful for him and needed to be removed. Healthy Paws paid the claims timely and checked on his recovery, So happy I have Healthy Paws in my pups corner couldn’t have done it without them.
Insurer: Healthy Paws
By: Michele
Excellent service!
First time having pet insurance and woud recommend MetLife over any other pet insurance out there. Couldn't be any easier filing and very quick reimbursement. Very happy we have this for unexpected visits to the vet! Simply the best!
Insurer: MetLife
By: Stephen
Amazing! Thank you ❤️
Thank you, Trupanion, for stepping in immediately and saving my kitty's life. It was an awful, heartbreaking experience and not having to worry if I can save him due to finances meant the world to me. I've been recommending Trupanion to everyone. Faithful customer here forever. Thank you. Sue (human) and Mochi 🐈
Excellent Service
I have used Nationwide Pet Ins for approx 6 years. I am so impressed with the quick turnaround time once I submit a claim to the time I receive reimbursement. I have told so many pet parents about Nationwide Pet Ins and how easy it is to submit a claim or ask a question, etc. I will stay with Nationwide.
Insurer: Nationwide
By: Bonnie
Wonderful experience with Pets Best
The vet discovered skin cancer on our dog. It required multiple visits, bloodwork and surgery. PetsBest was absolutely incredible. Submitting the claim was so easy. Pets Best provided status updates throughout the process. And PetsBest contacted the vet directly when additional information was needed. We had a wonderful experience with PetsBest and recommend them, and getting pet insurance, highly! Our dog was less than 3 years old when this occurred.
Metlife response to claim:
With emergency that occurs out of the blue, the cost can begin to buildup. We are so grateful that we decided to get Metlife Pet Insurance. After sending in the information that was required for claim, we received our 100% reimbursement. If it was not for Metlife, we would be out a couple of thousand dollars. Thank you for such a quick response.
Wally had tummy trouble
Wally's tummy trouble necessitated trips to the emergency vet and a follow up with his regular vet. Health Paws coverage was as advertised and the claims process was very easy. Easy to use app. Great communication (via email) the whole way. Highly recommended.
Insurer: Healthy Paws
By: harry
Outstanding Customer Service
We are very new to Metlife and have never had insurance before, but thank god we had Metlife. Our puppy was hospitalized for not being able to walk and numerous claims were filed. Metlife paid them at the contracted amount. She has to have surgery in January and it will be very expensive. I will now rest easier knowing Metlife is my insurance If I didn't understand something the Customer service should get a higher then a 5 rating. I would recommend this to anyone. Thank you!!
Insurer: MetLife
By: SHARON