Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The young lady that took my call
The young lady that took my call, answered all my questions, had a lot of patience and was very knowledgeable.
Insurer: Nationwide
By: customer
Representative sharply advised me that…
Representative sharply advised me that he only wanted a yes or no answer when I tried to explain that conditions mentioned in “pre existing” had been completely resolved. I really felt like I was being a bother each time I asked a question.
Insurer: Nationwide
By: customer
Very easy to process claims and get reimburse.
We had couple insurance before but never worked with a team makes it this easy. Not even a single phone call. We processed trough app and received the reimbursement fallowing week. They are great and I do recommend.
Insurer: Spot
By: Yilmaz
The representative is professional
The representative is professional
Insurer: Prudent Pet
By: Tina Boss
Friendly and respectful team members
Friendly and respectful team members
Insurer: Spot
By: Fara Marino
The application process was very clear…
The application process was very clear and easy to understand and follow.
Insurer: Nationwide
By: customer
My sales rep Brandi was fabulous
My sales rep Brandi was fabulous: knowledgeable, able to answer all of my many questions, provided superb customer service.
Insurer: Prudent Pet
By: Kathryn
My sales rep Brandi was fabulous
My sales rep Brandi was fabulous: knowledgeable, answered all my questions, provided superb customer service.
Insurer: Prudent Pet
By: Kathryn
MetLife Pet Insurance is the greatest
MetLife Pet Insurance is the greatest. The claims are easy to submit and reimbursement is quick. I am completely happy.
Insurer: MetLife
By: joy mcgrath
Excellent Customer Service/Great Plans
Rebecca was terrific!! She explained the various options/benefits of the various plans and together we found the right fit for me. Very pleasant!
Insurer: Prudent Pet
By: michele.dankowskigmail.com