Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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6 years strong
We have had embrace for 6 years now for my Frenchie. In general I am quite satisfied with them. Have had a couple issues over the years, but always willing and able to help fix things when I call. It certainly does give me peace of mind as he gets older.
Insurer: Embrace
By: customer
Spot makes pet insurance easy to…
Spot makes pet insurance easy to understand, and that’s not something I can say about many other companies. I signed up online in minutes, got a multi-pet discount for my two cats, and I like that routine checkups are covered too. Customer service has been responsive every time I’ve had a question. It really feels like they put pets and owners first. Best decision I’ve made for my pets’ health and my wallet.
Insurer: Spot
By: Hanna
MetLife Insurance Company
MetLife Pet Insurance is definitely a great pet insurance. They are very professional and efficient and handle all claims in a timely manner.
Insurer: MetLife
By: customer
They are just thee Most caring…
They are just thee Most caring insurance place , EVER !! They help you with EVERYTHING that's concerns your beloved pet , who's family.
Insurer: Embrace
By: Renee Gentry
Highly recommend Pets Best
Wonderful service, easy claims process, very responsive and speedy when addressing these claims. Highly recommend!
Insurer: Pets Best
By: Linda
Awesome company
Awesome company! Easy to work with for reimbursements. Claims processed in a timely manner.
Insurer: Pumpkin
By: Ruth Garn
You were very thorough and efficient in…
You were very thorough and efficient in handling my claim.
Insurer: Spot
By: Mary Lott
We will see how it goes
Not super thrilled about my claim being handled
Insurer: Pumpkin
By: Rachael
Very impressed with the customer…
Very impressed with the customer service and the quick response to our pups needs.
Insurer: Embrace
By: Ed Kaatz
Thank you Valerie and Fetch Insurance…
Thank you Valerie and Fetch Insurance for the excellent customer service and for helping me with my queries. I really appreciate Valerie's kindness and support, she was very patient with me and provided valuable feedback. Thank you Team Fetch.
Insurer: Fetch
By: Sheereen Chandani