Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I love MetLife Pet and will never be…
I love MetLife Pet and will never be without them again. All three of my cats have had medical emergencies that I have had to use them for. They are wonderful to deal with and they reimburse in a timely manner. Thank you MetLife Pet. We love you. 😻💕😸
Insurer: MetLife
By: Clover, Tildie, and Addie
Quick responses to emails and claims.
Quick responses to emails and claims.
Insurer: MetLife
By: Boni S.
When I signed up they requested my dogs…
When I signed up they requested my dogs history needless to say didn’t know they hadn’t received it until I needed to use their insurance and are unreasonably denying to pay for a lump deemed nothing to worry about from two vets, so now will not cover bumps or cancer this is how they get out of coverage. Very unhappy . Beware
Insurer: Embrace
By: Diane Schmidt
Met Life insurance has exceeded our…
Met Life insurance has exceeded our expectations and helped keep our dog healthy and happy. The response time when sending in a claim is fast and efficient. I strongly recommend Met Life for all pet owners!
Insurer: MetLife
By: customer
Always helpful and quick to get our…
Always helpful and quick to get our needs taken care of
Insurer: MetLife
By: Mark
Always a good experience
Representatives have always been excellent and extremely polite and respectful- have never had a bad experience dealing with Met Life Pet
Insurer: MetLife
By: customer
Customer service was very unhelpful
Customer service was very unhelpful
Insurer: Spot
By: Abbey Gleichenhaus
Excellent, Fast and Nice!
Excellent, fast and nice! Answered questions, returned call with information, prompt payment.
Insurer: Spot
By: customer
Kind Assistance
For financial reasons I needed to cancel my insurance after not using it for years. The customer service rep offered me an extremely reasonable accident insurance change for my sweet cat. Thank you!
Insurer: Embrace
By: S.A.
Disappointed-confusing and costly
I signed up a year ago because I liked the flexibility of customizing my own plan which most other providers don’t offer. Positives: customer service is excellent, very helpful, friendly, knowledgeable; website for filing claims is easy to use once you become familiar with it. Negatives: long learning curve and no training of how to use the website and provide an overview. My biggest complaint is the lack of clarity from the agents while choosing my coverage. It was my understanding that adding a wellness plan would cover all exams and medications, so I waived that coverage from the accident and illness plan. Turns out I was wrong. My advice would be to take great care when discussing coverage with their agents, particularly if this is your first time buying pet insurance. It can be very confusing. In the end, my analysis of the cost of the insurance versus what my OOP would have been without it was that I would have saved a few hundred dollars without it, even with one of my cats becoming sick with pancreatitis requiring lots of tests, meds, and prescription food. So, while my experience was positive on some points, I would recommend taking a chance on your pets’ health and pay the professionals for their service if they get ill, rather than throwing money at a third party that may not cover your costs.
Insurer: Embrace
By: Ruth Tarbell