Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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All's well that ends well!
A couple of years ago our young pup was diagnosed with an Autoimmune disease. Thank to Pet's Best we have been able to do the diagnostic testing required to figure everything out to make her as healthy as we can. Our last claim was for a blood test to let us know if her body was now able to absorb certain nutrients at last, and it is! Thank you so much for all your help as we waded through this unknown process, with lots of help from Pet's Best. Responses have been in a timely manner or communication was made to explain any delays. I highly recommend this company!
Amazing 👏🏼 fast and friendly
Amazing 👏🏼 fast and friendly. Highly recommend
Insurer: MetLife
By: Guillermo
excellent and prompt service
Easy claims process, excellent customer service and quick payments. Claim was processed and paid in 2 days.
Insurer: MetLife
By: EAH
Great customer service,quick return.
Great customer service,quick return.
Insurer: MetLife
By: Bob Cembor
No response or pay, to the vet on Tuesday October 28th…
Went to the vet on Tuesday October 28th and submitted the paperwork later that day, I called Wednesday to see what is going on. I was told I would have my money in 15 minutes. I do understand that sometime it may take a little longer the first time but I have heard anything but these survey. I should get paid just as quick and as many time as I received surveys. I have not heard anything, if I need to summit more information or anything. I am very disappointed with this process. Maryann
Insurer: Pumpkin
By: MaryAnn Tittle
Very happy with service and responsiveness. Quick turnaround on the reimbursement also
Very happy with service and responsive
Insurer: MetLife
By: Cindy
Healthy Paws Pet Insurance does a great job responding to claims
Healthy Paws Pet Insurance does a great job responding to claims. The claims submission process is user-friendly and Healthy Paws responds very quickly. I enthusiastically recommend Healthy Paws to anyone looking for pet health insurance!
Insurer: Healthy Paws
By: Eddie Konczal
Quick and easy to use.
Spot pet insurance is quick and easy to use. They process all claims immediately. They also answer emails with clear info and again, rapidly. No complaints, ever. It's why they are rated #1 for pet insurance!
Insurer: Spot
By: PJ in Maine
Pumpkin insurance is wonderful
Pumpkin insurance is wonderful! Their customer service is very quick to answer and professional and knowledgeable. They always pay my claims quickly and I haven't had any problems with that. Highly recommend!
Insurer: Pumpkin
By: CAROL ANN