Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Avoid Figo. Terrible experience with them.
Scam. They'll come up with any reason not to pay a claim. Simple straightforward dog bite and 2 months later still nothing. They'll just close the claim and not bother to contact you. They lie about not receiving emails or documents. They'll try anything to avoid paying just to wear you down. We've had them for 5 years with zero claims, I can't imagine if it were a more serious health issue. Do yourself a favor and avoid Figo.
Insurer: Figo
By: Baker
Very easy to file a claim and the…
Very easy to file a claim and the response was prompt.
Insurer: MetLife
By: Nopmanee Cashel
Customer service is excellent
Customer service is excellent. Very quick response and reps are courteous and very helpful if u have questions.
Insurer: MetLife
By: Patricia Marino
Good customer service and fast processing
MetLife processes claim fast and customer service is good.
Insurer: MetLife
By: Cindy Hainley
Great customer service
Easy to get in touch with for any questions, Refunds don’t take too long.
Insurer: MetLife
By: Susan
The app is so easy to use
The app is so easy to use. I like being notified of where we are at in the process. The EOB is very helpful.
Insurer: MetLife
By: Rebecca
This is the best pet insurance
This is the best pet insurance. It is so easy to upload a claim. They are very responsive and reimburse you quickly. I am so happy to have this insurance for my dog.
Insurer: MetLife
By: no name
Slow claims payment, kind staff
Employees always very respectful and kind. Helpful and pleasant to deal with. Claims payment, however, is somewhat slow often times taking one to two weeks to pay. App is easy to use and simple to file claims and associated medical records.
Insurer: Spot
By: Lanette
Nadine was fantastic with a smile in her voice.
Nadine was so helpful and answered all my questions. She explained we would get emails hjat would help if we have a claim.
Insurer: Fetch
By: Sandi Wight
They have given me 5 STAR service
They have given me 5 STAR service
Insurer: MetLife
By: Kathleen