Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Bella's Insurance Company
First time I have ever purchased pet insurance and I am happy with the company I have chosen, Pets Best. They have been very easy to work with and very easy to contact on the phone if I need to. Their doctors are available any time you need them as well, to ask questions or help with anything. The claims process is very easy as well and fair I think. Completely satisfied so far.
Mr
Healthy Paws is fantastic. It takes two minutes to file a claim and they are processed quickly and fairly. Highly recommend.
Insurer: Healthy Paws
By: Cory
Roxy's disc rupture
Our dog had a disc rupture. One second she was chasing her ball, the next her right leg was paralyzed. The staff at Healthy Paws were very kind, answering all my questions about my policy. They covered almost all of Roxy's surgery, and yesterday said Roxy's post - surgery rehab will be covered if she needs it. I am so grateful. The premiums are very reasonable, and worth every dime. Save your family from having to make a terrible choice because of the cost of emergency care, and get Healthy Paws insurance for your pet!
This insurance cheats you!
I have called and emailed over TWENTY TIMES, to get paid on a claim they say they approved M. They no longer respond to requests for assistance, causing an official complaint to the Department of Insurance. They actually keep saying my check is “in the mail”, them claim they cancelled it and sent another. And I’m enrolled in direct deposit! Why are they MAILING checks at all? Read the reviews—- they clearly suck. Do not buy HEALTHY PAWS.
Insurer: Healthy Paws
By: Lili
Latest 1 comments
We’re sorry for your frustration regarding your claim reimbursement. Your claim was paid with a check being mailed to you the middle of July. At the beginning of August, you started the process of enrolling into direct deposit, which was completed the middle of August. In the middle of August you notified us that the previously mentioned reimbursement check was not received. A case was made for our Payments Team and at the end of August, a stop payment was placed on the check and your reimbursement was provided by direct deposit.
Seamless Excellence: A Glowing Review of Healthy Paws Pet Insurance
Our neighbor's invaluable suggestion led us to Healthy Paws as we embarked on the journey of bringing home our beloved Havanese puppy, who has now blossomed into a vibrant 2 1/2-year-old. From the outset, the experience with Healthy Paws has been nothing short of exceptional. The process of submitting claims online has been remarkably seamless, a far cry from the complexities we've encountered with other pet insurance providers in the past. The efficiency of their communication and the swiftness of reimbursement have consistently left us pleasantly surprised. In stark contrast to our prior experiences with various pet health insurance companies, which often proved to be sources of frustration, Healthy Paws has been a breath of fresh air. Their commitment to delivering prompt and hassle-free service has genuinely transformed our perspective on pet insurance. Without hesitation, we wholeheartedly endorse Healthy Paws to fellow pet enthusiasts who share the same deep affection for their furry companions and strive for nothing but the best in their care.
Great pet insurance!
Healthy Paws is very helpful in case of emergencies with my dog. The process to open a claim is very seamless (you just upload copy of itemized receipt which your vet can provide to you). They process the claim within few days and usually reimburse you without any questions!
Insurer: Healthy Paws
By: Alex
Worst Pet Insurance Ever
As a dog parent you would expect some sorta reimbursement from an insurance company since that's what they list on there job as an insurance company. All the claims we would submit would get denied for any sort of refund. This is the example of a fraudulent marketing tactic to get 55 dollars a month for absolutely nothing. My wife and I have called because we do exactly what they ask us as far as medical receipts from the visits. I want a refund for the months we paid since we didn't even get any moneys worth from this product. Please dont waist your time nor money with these people.
Great Company
Our Fig required knee surgery costing over $3000. After surgery, we submitted our claim to Healthy Paws. The process was so easy. In about a weeks time, we had a check allowing us to concentrate on caring for our sweet girl instead of worrying about a huge vet bill. The company even sent an email inquiring about Fig's recovery. It was so comforting to have Healthy Paws as Fig's health partner!
Healthy Paws is the best pet policy I’ve had
I have dealt with multiple human and pet insurance companies in my lifetime and none have been as easy to deal with as Healthy Paws. The claims submission process is incredibly streamlined, the turnaround time for reimbursement is quick, and it is easy to access benefits. Other companies put up many barriers to accessing benefits, so it is much appreciated to not have to deal with that while also caring for a sick pet. I really couldn’t ask for more, and that is very rare in the world of insurance. Thank you, Healthy Pets, for making the process so easy!
Insurer: Healthy Paws
By: Allison
Healthy Paws Fantastic Service/Coverage/Cost
I'm so thankful we chose Healthy Paws for our dog Wolfgang's health insurance when he was just a puppy! The contract was straightforward to understand -- and Healthy Paws has ALWAYS reimbursed what we agreed to and the percentage. There's no fine print loopholes, which is a tremendous relief. The on-line claim submission is easy and reimbursements happen quickly -- usually within a week! Amazing. Premiums have risen, proportionate to overall cost of veterinary care. We were told upfront this would happen, but it would not be increased due to any claims. I've found this to be true. Our first claim was after a bad car accident and Wolfgang was seen at an emergency vet. It was pretty late in a traumatic day so I called in the hopes someone could walk me through the process. A lovely, compassionate woman answered the phone and got the ball rolling. Rehab was recommended after the complex surgery, and Healthy Paws covered the number of visits the vet recommended. I am certain this is why Wolfgang doesn't have mobility issues at nearly 10 years old! Eight years later, Wolfgang is having GI issues that our primary vet recommended we see a specialist for. Healthy Paws is still covering what we agreed to in the policy, in a timely manner and with compassion. If you're looking for pet health insurance (and you really should) Healthy Paws is the best company to use.
Insurer: Healthy Paws
By: Barbara