Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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It’s been a week since submitting my…
It’s been a week since submitting my claim and I still Haven’t heard a thing much less been reimbursed.
Insurer: Pumpkin
By: Kristina
Thankful we had Spot this year
Thankful we had Spot this year! Our doggo decided to go wild the last few months of the year and spot helped us get a good portion of her vet bill back once we met the deductible. The response and refund was quickly processed and directly deposited to my account!
Insurer: Spot
By: KAYLEY
10/10 recommend
The man that u spoke with was great. Ge took the time to explain everything to me and how it all worked. This was my first time. Getting pet insurance. I highly recommend getting pet insurance through this company.
Insurer: Nationwide
By: AG
Great easy experience and ease with…
Great easy experience and ease with service
Insurer: MetLife
By: Bat Lead
I’m not super in love with Embrace
I’m not super in love with Embrace. I feel as if they are slow in their claim review. My vet’s office is overwhelmed so I have to get my records from them to submit to Embrace but have had to, on more than one occasion, sent a reminder through the portal to take action on the review. I also think that their disclaimer review is sweeping and punative to older dogs adopted out of shelter.
Insurer: Embrace
By: Miranda Aleksiak
first call to customer service
My first experience was calling about an email request for information. The customer service rep was extremely nice and helpful and took care of the issue and explained next steps. Very good experience. Hope all dealings with Embrace will be as good
Insurer: Embrace
By: Jackie Mattson
First off pumpkin sent me paper copies…
First off pumpkin sent me paper copies of my policies so I can reach for them at any time if I have a question. There are no surprises and everything is very clear. No guessing or wondering. Pumpkin even sent me a mailed ( to my home) EOB ( just like my insurance) which was wonderful. They paid and explained everything and even direct deposited my refund. Very easy to work with and no guessing!! Thank you pumpkin Angela Hill
Insurer: Pumpkin
By: Angela
The level of care and compassion that…
The level of care and compassion that your agents have demonstrated in the past has just helped soothe my soul in rough times. MetLife pet insurance has been so good to us over the past 4+ years that I will stay with y’all for as long as you will have us as customers.
Insurer: MetLife
By: customer
No complications with my claims
No complications with my claims. Straightforward answers just had to do a follow-up and everything was taken care of.
Insurer: MetLife
By: Albert K.