Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great and caring associate
Pleasant associate who looked into my concern immediately and came back with the resolution that it appeared the original claim determination was incorrect and was being resubmitted for review again. Also expressed concern about my dog and hoped the issue would be resolved soon. Caring attitude.
Insurer: MetLife
By: customer
Communicates promptly and messages are…
Communicates promptly and messages are understandable. Claims reviewed and addresed efficiently and quickly.
Insurer: MetLife
By: Jolene
Always a very quick response and…
Always a very quick response and accurate with all of our claims.
Insurer: MetLife
By: Emrick Jenkins
Easy to work with
Easy to work with no issues so far only drawback is having the records everytime I submitted a claim
Insurer: MetLife
By: JustAnswer Customer
Great company
Great company. Good customer service. App is helpful. They cover everything they say they will.
Insurer: MetLife
By: customer
I switched from lemonade with my other…
I switched from lemonade with my other dog got a rescue changed to Spot pet insurance best decision I’ve ever made. They’re awesome when you file your claim it only takes like two days to get reimbursed. Their customer easy to get a hold of and the best I would refer this pet insurance to everyone. You won’t be disappointed !!! Also daughter got puppy talked her into signing up she is so glad I recommended you!!!
Insurer: Spot
By: Julie Solima
Spot makes it really easy to fine my…
Spot makes it really easy to fine my claims for my pup. A quick turn around time as well. I had my direct deposit set up and received fund within a couple days a
Insurer: Spot
By: Myra Pina
Very happy with this insurance and…
Very happy with this insurance and claims response time.
Insurer: Spot
By: Kate Hungerford
Great customer service and quick…
Great customer service and quick turnaround on claims.
Insurer: Spot
By: Steven H