Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Easy to use
Easy to use - upload, receive EOB, receive reimbursement right into account!
Insurer: MetLife
By: Swati
Very happy with Embrace
I have a senior dachshund who has frequent visits to his vet for skin, ear and heart issues. Embrace responds to my claims and reimbursement is directly deposited in my bank account within a few days. Also, Embrace makes it very easy to file a claim on line. Very happy with our choice of pet insurance.
Insurer: Embrace
By: Cj
Karley was a breath of fresh air
Karley was a breath of fresh air! Knowledgeable, friendly and very patient! She simplified the process, with her clear answers to my questions, and guided me to the best decision for my dog’s pet insurance. Thank you! Kerry and Janie Rose (my beloved dog) ❤️
Insurer: Fetch Canada
By: Kerry
Easy claims filing
Easy claims filing and I got my funds back pretty quickly.
Insurer: MetLife
By: MissyM
The people I have delt with over the…
The people I have delt with over the phone have been extremely helpful and courteous. My claims have been processed without too much trouble.
Insurer: MetLife
By: Diane
No body answers the phone lines
No body answers the phone lines. Virtual assistants and chat bots can’t resolve issues
Insurer: Sonnet
By: Hedley Doak
The app is very easy to use
The app is very easy to use. The updates are on point. And the claims are processed fast.
Insurer: MetLife
By: Consumer Name
Great Insurance
My dog was having serious problems with urinating which ultimately required bladder surgery to remove numerous stones. The bill when all was finished was in excess of $3K. I submitted my invoices on Sunday and I had a response from HeathyPaws the next day that they had been received and were beginning processing. By Wednesday of the same week I received my payment. Also included was a complete explanation of how the reimbursement was calculated. I am very pleased with the service they gave me on my claim.
Insurer: Healthy Paws
By: Winnie
Prompt reimbursement
Prompt reimbursement, easy to file claims. Very happy with my pet insurance.
Insurer: MetLife
By: customer