Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have enjoyed Nationwide Pet insurance for 6+ years. I had both pets covered. Samson passed away September 2021. I still have coverage on King-Bailey. I love how simple it is to get refunded for prescription. No paperwork involved. I pick up King's meds from Walmart and the claim is automatically processed and the reimbursement is sent to my bank. There is a 24/7 number to call and an emergency hospital to take your pet in case of emergencies. Nationwide covered all of Samson's burial expenses. If you love your pets, get medical insurance for them. Be ready financially for their emergencies. #Loveurpetenoughtocoverthem
Kidney Disease
ASPCA covered over 85% of 2 separate claims. Really impressed with their professionalism and generosity. No drama. Just results. Extending my coverage for sure.
Healthy Paws go Above & Beyond!
When researching pet insurance I knew I didn't want it for basic pet responsibility (check ups, flea and tick, vaccinations, etc. etc) In my opinion, those costs should be considered when you are thinking of getting a pet. I wanted insurance for the emergency and unexpected moments. So when my dog was considered critical for a bladder blockage and my vet sent us to the ER immediately, I knew this was going to be expensive. After a successful surgery to remove 50+ bladder stones, with 1 stuck in her urethra, she still would not urinate which had her hospital stay extended a few more days. All I kept saying was thank goodness we have Healthy Paws Insurance. The financial stress that would've been added during this time was eliminated. I love that you pick your own plan; choose your deductible, and your splits...and payment is ALWAYS SUPER QUICK! If this doesn't convince you enough to chose Healthy Paws for your pet insurance, how about them emailing me afterwards to check on Bailey!!! What insurance company does that??? I highly, highly, highly, recommend Healthy Paws Pet Insurance!!
Insurer: Healthy Paws
By: Karen
I will never be without PetFirst again!
I'm so glad I purchased insurance when Mandy was a puppy. Unfortunately, at 1 1/2 she developed her first Mast Cell Tumor. Since that time, we've maxed out our $5000- insurance policy every year. It was one of the best decisions I've ever made. Met Life is very easy to work with-filing claims are a piece of cake, and when I've had to connect with them, the staff has been extremely accommodating! It is so well worth the price even if you never need it-it gives great piece of mind! (I've never had to file a claim for my older lab, almost 7 years of age (and hopefully never will). The price is not as expensive as you might think and well worth every penny!
MetLife is a win for me!
I have had the most seamless experience with MetLife, from the original signup day right through claims. The app is easy to navigate, within 48 hours they let you know they are reviewing your claim & within 48 hours a decision is made. Within 2-3 days you have your money. I have had experience with other ins companies that simply took my premiums & never covered anything. I’ve been pleasantly impressed with MetLife’s pet insurance plan.
Insurer: MetLife
By: Tracey
Great!
Super easy, smooth process and really helpful.
Insurer: Lemonade
By: Wilma
HEALTHY PAWS- THE BEST!!!
Healthy Paws is AWESOME! I would give them more stars if I could. My 5 year old goldendoodle went septic (later to find out he INHALED a grass seed that burrowed in his lungs, causing penumonia, fluid around lungs that had turned to pus).. He was so sick he spent 6 nights in the ICU hospital for pets, had 24/7 care, emergency surgery, chest tubes to drain, feeding tube and they removed 1/3 of his lung where the grass seed was infecting the area. Needless to say we left with a $19,500 bill. Over $20k with meds, followup chest xrays later that week. Thank God we had pet insurance! Healthy Paws paid 90% of the entire bill. We received $18,600 within 2 weeks of the entire incident. I haven't even received money from our family's medical insurance that fast. I have told anyone and everyone about 'our' story. They allowed Jack to have the absolute best medical care. Without it, at some point, we would have had to make some really tough decisions. But because of it, we were able to say 'do whatever it takes to give him the best opportunity to live!'. As long as he kept fighting we did too. I am so happy to report 3 weeks later (today) and Jack is HAPPY AND HEALTHY and back to 100%!!!! Lucky us.
Insurer: Healthy Paws
By: Jana
TERRIBLE
THIS PET INSURANCE SAID THEY SENT ME AN EMAIL SAYING THEY COULDNT BILL MY CARD. INSTEAD THEY CANCELLED MY INSURANCE. SO I HAD NO COVERAGE. YOU WOULD THINK IF THEY WANTED THEIR MONEY THEY WOULD CALL OR SEND A LETTER IN THE MAIL. MY EMAIL IS NOT ALWAYS THE BEST WAY OF CONTACT. VERY BAD CUSTOMER SERVICE. BEWARE THIS IS HOW THEY GET MORE MONEY TO START A NEW POLICY.
Insurer: Healthy Paws
By: Regina
Latest 1 comments
We understand that there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their account. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period that is taken into account. However, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account must be canceled. In order to be equitable to all enrolled pet parents, we cannot make any exceptions to this policy. We're sorry to lose you as a policyholder and hope you and your pets stay well.
Consistent and reliable!
We have had two cats with Pets Best for about 8 years now. Their customer service is consistently reliable and friendly! They have a very easy to use Chat feature which is really helpful for quick Q&A. Their emails from the customer support agents are always timely and informative. The uploading of claims and the submission process is super easy, and their coverage for services and treatments has been excellent. I would absolutely recommend Pets Best without reservation!
Insurer: Pets Best
By: Joshua
Excellent Insurance
I purchased this insurance knowing my little dog would need his teeth cleaned. So far this insurance is definitely worth it. They paid a substantial amount towards his teeth cleaning. The customer service is great. They are very nice and easy to work with. The claim process is super easy and payment gets deposited right to your account. Love it! I’m very happy with my decision to purchase Pets Best Insurance.