Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Spot Pet Insurance has been wonderful…
Spot Pet Insurance has been wonderful through a very emotional time for me. I had to say goodbye to my baby girl Ava unexpectedly. We did everything we could to save her but it just wasn't possible. Spot has made processing my claim a very smooth and quick transaction during one of the most horrific times of my life. I bought insurance hoping to never have to use it but when I did, they were very kind and helpful with what I needed to process the claims. I'm no where near ready for another companion since Ava was my soulmate but one day if I decide to open my heart and home to another fur baby I will definitely be using Spot again.
Insurer: Spot
By: Lily Moffatt
Love Spot Insurance
Price Representatives - Great Customer Service
Insurer: Spot
By: Sandra Tangalin
What peace of mind to have Spot Pet…
What peace of mind to have Spot Pet Insurance! They have taken care of my claims, rapidly, with no issues. They reimburse me quickly. I appreciate having Spot Pet Insurance for sure!
Insurer: Spot
By: Alicia Vargas-Williams, PMO Mgr, PMP, CSPM
Horrible Cancellation Support
Not allowing cancellations online is criminal. I spent an hour on the phone waiting and no one picked up. I'm not even churning as a customer - I just wanted to switch from tenant to landlord insurance. The app was too dumb to let me do that, so I had to buy a new policy and cancel the old one. Except they won't let me cancel the old one! There is no reason that after 8 years in business, they haven't built it. This is purely to frustrate customers into not cancelling. I've been using sonnet since 2017, but my next insurance policy will not be through Sonnet. Update 11/13: It took them a week to get back to me by email, and the email just told me to call them. What is this clown show?
Insurer: Sonnet
By: Peihong Li
Great service
I have nothing but good things to say about SPOT. My pup Bullitt was diagnosed with a luxating patella. The cost of the surgery was expensive. I submitted my claim with the paperwork from the hospital and was reimbursed within a week. Easy to use. Thankfull to have it.
Insurer: Spot
By: Dawn Hoelzer
Submitting a claim was so easy
Submitting a claim was so easy! I also appreciated the expedient processing time and the fact that Spot worked with my vet to get my dog's medical history since I wasn't able to provide it. It made dealing with the aftermath of the accident and surgery less stressful and took one more thing off my plate.
Insurer: Spot
By: Rachel Schmidt
Quick and easy
Filing a claim with Spot was quick and straightforward — the online process is simple, and everything was processed fast. Reimbursements came through smoothly, and the customer service team was friendly, professional, and easy to reach. Overall, a great experience and real peace of mind knowing they handle things efficiently.
Insurer: Spot
By: Lucie
Jacqueline is a phenomenal…
Jacqueline is a phenomenal representative for MetLife. She is knowledgeable, understanding and patient.
Insurer: MetLife
By: Roslyn
The claim submission process is simple…
The claim submission process is simple and quick. I love getting emails confirming receipt of claim info. and then notifying me details about how the payment has been made. When I've had questions or issues, I appreciate that I can call and get help right away AND even on the weekends. Thank you!
Insurer: MetLife
By: Christine
Online quote feature bugged out and…
Online quote feature bugged out and then it auto canceled my other policy waited on hold forever and after speaking to them they didn't even know why my policy got canceled and were supposed to get back to me and so far nothing a few days later
Insurer: Sonnet
By: Jean-Francois Morin