Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Health Paws a great pet insurance company for our fur babies
Healthy Paws is a great and the company cares for our fur babies
Insurer: Healthy Paws
By: Becky
Cancelation
I need to cancel insurance on Kermit Thomas luebke. I've tried to look you up and can't find a way to contact you other than here. Please contact me to verify cancelation. You have my information. Thank you
Insurer: Pumpkin
By: Martha
Timely and Perfect Claims Payment
This is the second Golden I have covered with TruPanion. In the 12 years I've had this insurance, they have never lost a claim, never failed to explain well anything not covered, and paid my claims quickly and accurately. I love that I can either send a photo of my claim or upload it or fax it to them. With my first Golden, I was assigned a single individual who handled all of my claims. When my pup passed away, I received a hand-written, very kind and compassionate card from my claims examiner. I recommend TruPanion to all pet Moms and Dads.
Best Insurance for Dog care Ever
Fill out questionnaire, then email it in, takes a couple weeks and get a direct deposit for 100% after deductible is paid. Very helpful phone assistance, couldn't be happier. I had another dog for many years and in the end, was paying thousands of dollars for his care. I expect my insurance will help shoulder that load in the distance future. I recommend this company for your pet insurance.
Insurer: MetLife
By: Wendi
Easy claim process. Dead Slow reimbursement!
Easy to submit claims! However…….. I hope you’re not expecting a quick reimbursement process! I’d consider 7-10 business days to be a normal wait time. I’ve filed 4 claims in the last 5 months. First one took a combined total of 2 months. Second took 3 weeks. Third and fourth took 4 weeks! Again….. Easy claim process. I’m not strapped for cash by any means either. Just extremely frustrating to know you pay for insurance and it takes that long to get a benefit you’ve paid for. And don’t expect any decent information through email. Best to call in and try to speak with someone.
Shame on you
You must have either paid for the good reviews or had employees post them It’s four months of phone calls and messages Still no check Bogus. Please report them to Department of Insurance and banking If enough of us do they will investigate
Insurer: MetLife
By: R
Pet Insurance Feedback
Great options for insurance and excellent customer service.
Best Pet Insurance ever
We have had Pets Best insurance since we got Benji as a pup. I loved Pets Best so much that I added my Golden Retriever to my plan. I love the wellness protection, they always pay within a week of taking my pets to the Doctor. This month is the first time I really had to use the illness plan. My Shih-Tzu was really sick, to the point that the ER we took him to was afraid he was not going to make it. But he did, and on our way home I filled out my insurance claim. I had a copy of all the detailed notes from the hospital my baby was in. In normal circumstances, it takes up to 30 days for them to review and pay the bill. I filed the claim on the day we brought my baby home. Since I sent all documentation with the claim they quickly reviewed the claim and within 2 days of filing I received my EOB. Within 5 days of receiving my EOB, I received the money so I could pay my credit card. They literally paid everything excluding my deductible & my 10%. I am so thankful I had the coverage where they paid 90%, especially since the bill was over $6,000. It helped me to be able to tell the Veterinarian to do everything they could to keep my baby alive. Because I knew I had insurance to cover the majority of the bill. I recommend Pets Best Insurance to anyone who has pets. It is the best decision I made.
Insurer: Pets Best
By: Cynthia