Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Claim experience is simple and quick!
Claim experience is simple and quick!
Insurer: MetLife
By: customer
Feeling Scammed by Embrace‘s Crooked Wellness Policy
If I could give negative stars, I would. After a simple miscommunication between my husband and me, we realized that neither of us had submitted the receipt for our pet’s tick and flea prevention — something covered under our wellness plan. We pay $225 (split over 12 months) for $250 in annual wellness coverage. Unfortunately, Embrace requires all wellness claims to be submitted within 60 days of the policy renewal date. Because we discovered the mistake after that deadline, Embrace refused reimbursement and kept the $225 we paid. This policy feels intentionally deceptive — a crooked setup designed to profit from policyholders’ honest mistakes. It’s an unreasonable, customer-unfriendly practice that punishes loyalty instead of rewarding it. My advice: stay far away from the Embrace wellness plan. The tiny $25 “benefit” isn’t worth the risk of dealing with such rigid, unforgiving policies built to take advantage of policyholders.
Insurer: Embrace
By: Eryn
Pumpkin pet insurance is the best…
Pumpkin pet insurance is the best around. Claims are easy to file and reimbursements are quickly given. Our 2 year old dauschaund unexpectedly passed away and they were very kind and caring. Not only did they cancel my plan and reimbursement me timely but also sent a nice gift in memory of my fur baby 🐾
Insurer: Pumpkin
By: Jenny Rosengrant
Always professional
Always professional
Insurer: Sonnet
By: Lucia Emmanuel
This company is wonderful
This company is wonderful
Insurer: MetLife
By: customer
EVERYONE IS SO GREAT AND I NEVER HAVE…
EVERYONE IS SO GREAT AND I NEVER HAVE TO ASK IF I AM TALKING TO SOMEONE OVERSEAS. EVERYONE ON THE PHONE SPEAKS AND UNDERSTANDS ENGLISH.
Insurer: MetLife
By: charles grant
Never use this insurance company you…
Never use this insurance company you will regret it very much, this company wants to control you completely through the app, whether you are a driver or a passenger they evaluate your driving, they can stop your insurance at any time without explaining the reason. I have been waiting on the phone for 2 hours to talk what happened? When I opened the app my insurance increased from 300 to 500 dollars, I don't understand at all, no violations or anything that could raise the insurance. They just stopped all the last payments, They are just liars.
Insurer: Sonnet
By: Star Line
My experience was great when I spoke to…
My experience was great when I spoke to an agent but the wait was much too long.
Insurer: Sonnet
By: Ruby Joseph
Wonderful expedient experience and reimbursement
I’ve had embrace pet insurance for many years now and my 10 year seven month old golden Shepherd was diagnosed with congestive heart failure an arrhythmia. Embrace has been wonderful about reimbursing me for all the medicines and Cardiology appointments.
Insurer: Embrace
By: Loretta Lighthart