Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Bad new management
This company completely shit the bed starting in 2021 when they lost sight of the point of the company/ paying claims. Terrible service and sales management, focusing on profits has led to scamming their customers and losing the good reputation they built for the last 10 years
Insurer: Fetch
By: Truth
LONG Approval Time
Overall I am satisfied with my claims being approved, I’ve submitted two claims and had no issues. However, both times it has taken over a month for the claims to be reviewed. It’s so disappointing, there’s no reason for it to take this long. So many reviews say the same thing. Hire more people!!! I’ve seen/heard that other pet insurance companies take around a week. Waiting over a month is insane in my opinion. I am contemplating switching.
Insurer: Pets Best
By: Taylor
Thank you
I have nothing bad to say about Trupanion. My German shepherd Sascha got sick early on with a lifelong pancreatic condition. After all of these years, they have never fought me or tried to deny a single claim. With as expensive as her medication is, it is not an exaggeration to say that they have saved her life. They have paid us more than we have them since this happened and yet not a single incident of pushback. If you want the best for your pet, you really need to trust Trupanion. They are there for you through the good and bad. Thanks!
Thank You!
My cat, Scout, after losing weight for a year, was diagnosed with Clostridium Perfringens. Having PetsBest insurance allowed us to get her the treatment and medications she needed to get well. Your staff, both on the phone and by email, was considerate, informed and helpful. I have since recommended PetsBest to my neighbors and friends, several of whom have bought policies for their pets. Thank you for your excellent service and quick response to my needs. It’s frightening when our little ones get sick so, having your insurance, gives us real peace of mind.
Insurer: Pets Best
By: Mary
Healthy Paws
I filed a hefty emergency vet care insurance claim on a Sunday afternoon and it was settled within 72 hours. I’m very impressed with the ease and efficiency of the claim process- one less thing to worry about during such a stressful time in our lives
False advertising- they do not process claims for months
Their website boasts "fast claims". But it's been 4 months and I'm still waiting. I filed 2 claims in June, and it is now September with no resolution, other than emails saying "we're working on it". After MULTIPLE calls wasting my own time, no anwers. DO NOT FALL FOR THEM. They have nice agents, but awful service. They gave me excuses like "we're changing systems". That was 4 MONTHS AGO.
Insurer: Trupanion Canada
By: Mia
Kate
Trupanion has always considered my invoices and explained the results.
Awesome service
I could not give Casey the care he needs of it wasn't for you. You are literally saving his life and I will forever be grateful fo the awesome service you provide. I can never thank you enough,
Claims
So glad I have pet Ins. Claims department is excellent and very fast. Thank you 😀
Insurer: MetLife
By: Geraldine
Healthy Paws Pet Insurance
I have had Ruby insured with Healthy Paws for over 4 years and her dental issue for trauma to a tooth was the first claim I needed to file. Could not have asked for a better response to the processing and payment of the claim. So happy we have this protection for Ruby—Thanks Healthy Paws!!