Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great Customer service from beginning…
Great Customer service from beginning of transaction until end. I highly recommend Pumpkin Pet Insurance !
Insurer: Pumpkin
By: customer
Extremely helpful and professional
Extremely helpful and professional. Everything was executed in a timely manner
Insurer: Fetch
By: bruce
Nationwide paid out on our sick dog
Nationwide paid out on our sick dog, who became ill like a month after I signed up with NW. The only issue I had was communication was difficult. It did take them about 30 days to payout, but they came through in the end, even when I had to put my dog down. Which was awful.
Insurer: Nationwide
By: Constance Ross
Great pet insurance
I had multiple experiences using my pumpkin insurance policy, friendly and fast customer service. ( You actually can speak with a real person!!) A new feature they offer is get paid before you pay the vet, which you don’t actually get paid before the vet. They will reimburse you quickly after, once you submit the paid invoice (if you have a pre auth.) which was confusing and contradicting. However being able to pre authorize treatment was helpful and moved the reimbursement process along quickly. I will not go without pet insurance and am happy with pumpkin insurance group! Would most defiantly recommend and have!
Insurer: Pumpkin
By: Amanda
The worst
The worst. Pets Best policy goes up multiple times per year, and each time it's a 20% increase, all while filing no claims or having NO reimbursements. But when filing a claim for a sickness it gets denied or they cover nothing. There are no customer loyalty benefits, like discounts for being a customer for multiple years. I'm sure when I really NEED this insurance they won't be there for us. I'll be shopping for other insurance from a place that actually cares, and that actually pays back when our dogs fall ill with stomach issues.
Insurer: Pets Best
By: Robert
Choose any other company
Awful company, horrible customer support. Choose literally any other insurance provider.
Insurer: Sonnet
By: Victoria Posavad
Horrible
On hold for 30+ minutes. Website is useless. Minimal info on claim outcome. Nope would not recommend.
Insurer: Pets Best
By: Deb
Grateful
I had a very positive experience with Pets Best when I needed to file a claim. Their team was responsive, clear, and efficient throughout the process, and everything was handled in a timely manner. There were no unexpected issues or surprises the coverage and reimbursement aligned exactly with what I understood when I enrolled. The process was straightforward, and the communication was excellent. I'm very satisfied with the service and plan to continue my coverage with Pets Best. Thank you!
Insurer: Pets Best
By: Nataly
Knowledgeable and helpful customer service
As stressful as this can get when your pet gets sick the insurance company makes the whole process of submitting the claim and communicating very well and as promised on time. The customer service was very helpful and understanding, answered all of my questions and concerns. They explained step by step what I need to do and they responded fairly quickly. We are pleased so far with MetLife Pet insurance .
Insurer: MetLife
By: Joanna