Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I had a very time sensitive requirement…
I had a very time sensitive requirement that needed to be changed on my insurance policy. I had been on hold when I called in for over 40 minutes. I hung up and called back as a potential new client looking for a quote and the gentleman who answered the phone immediately helped me resolve all my issues. He guided me through step-by-step and I was very satisfied
Insurer: Sonnet
By: Lillian Turakovic
It is impossible to cancel your…
It is impossible to cancel your insurance! I spent an hour on the phone trying to cancel and I still can't contact anyone.
Insurer: Sonnet
By: Jesse David
General opinion about the service
I'm having a really good experience every time I use the insurance for my dogs. Specially with one.
Insurer: MetLife
By: Cynthia
Ever since going with sonnet I havent…
Ever since going with sonnet I havent had any problems or issues with getting things answered or resolved I am currently having a hard time where there is some corrections but they got on it as soon as they can and doing there part
Insurer: Sonnet
By: Korlaia Paul
Save Your Time and Energy
I have spent hours out of my year dealing with Sonnet Insurance's consistently poor customer service. Been a customer since Sonnet shortly after it was founded in 2017 and I am very excited to move on. Someone from Sonnet will likely respond to this review to try and save face for prospective customers reading this and I would recommend the person from Sonnet responding to this: reconsider, and dedicate your time actually speaking to customers. When someone has a problem, pick up the phone. Hours waiting to get through to someone and this has happened several (more than 8) times throughout the year. This should be investigated both internally and by FSRA. Excuses like: "it's a Monday," or "Had to get someone else to review it, sorry it took you to follow up with me to get a response weeks later." Habitual insanity. To prospective customers: please let me save you time and energy; you are way better off going with another company that is not Sonnet. Takes a lot for me to leave reviews and I hope this gets to the right person to make a positive change at your business.
Insurer: Sonnet
By: Jeremy B.
Great value!
Quick turn on claims. Friendly customer service reps.
Insurer: MetLife
By: CK
From start to finish Karley made the…
From start to finish Karley made the process as smooth as possible. All my options were communicated to me clearly and in a way I could easily understand. I’m very thankful for her help in getting the best protection for the new member of my family!
Insurer: Fetch
By: Tori McCabe
They have amazing customer
They have amazing customer
Insurer: MetLife
By: K Moyer
Great company
Great company, very pleased with service
Insurer: MetLife
By: Natalie Higbee
Easy filing claims Customer Service is…
Easy filing claims Customer Service is great I feel I’m getting the best deal for Pet Insurance for my dog
Insurer: Embrace
By: Karen