Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service stinks
Customer service stinks Reimbursement on claims are low High policy price increase when renewing
Insurer: Nationwide
By: T C
The representative that I worked with…
The representative that I worked with was very professional and knowledgeable. Shared stories about our dogs.
Insurer: Prudent Pet
By: Cduranmangmail.com
Rebecca was very knowledgeable and made…
Rebecca was very knowledgeable and made sure I understood the coverage. We have 3 labs so very important to know how this will benefit us. She was outstanding and I highly recommend this company!
Insurer: Prudent Pet
By: Margaret N
Been with Embrace for several years
Been with Embrace for several years! Never a problem with claims or refunds! UNTIL NOW! Explanations meant nothing! Kept on going on about an issue from 1/2024 with teeth! even though that issue no longer was relevant! Didn't matter, it was on record so written in stone! Keep in mind going back 2years! The agents were very polite in trying to explain! But, still out hundred of dollars! Very disappointed!
Insurer: Embrace
By: Nik D'ambra
Thanks
Thanks for keeping me informed at every step in the process 👍🏻😊 Happy Holidays!
Insurer: Fetch
By: customertlc
Always a good experience
Metlife is always so kind and helpful. I have been a customer for a decade and have never had anything but and easy, good experience.
Insurer: MetLife
By: Leija
One of our dogs has lymphoma...
One of our dogs has lymphoma so the bills for treatment stack up quickly. Filing a claim is easy with the app. Claims are paid quickly and deposited to my account. It is great to not stress about the bills and insurance and be able to focus on keeping our dog comfortable.
Insurer: Healthy Paws
By: L. Ginn
App is very easy to use
App is very easy to use. Communication is always there. Results are explained in a way that is understandable. I have saved hundred of dollars every year! Worth the coverage!
Insurer: MetLife
By: Terry
This is the best company ever
This is the best company ever. Claims are reviewed and paid immediately. The customer service is excellent.
Insurer: Nationwide
By: Janice Williamson customer
Pumpkin insurance has been such a…
Pumpkin insurance has been such a remarkable purchase. The process, each time, has been easy and exactly what was advertised! Fast responses to inquiries, estimates, and claims processing. And very quick payments. And everyone is so nice!!
Insurer: Pumpkin
By: Eloise