Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Stay Away from Trupanion
Horrible company. Supervisor just told me their relationship with area hospitals is more important than the patients & account holders. I pay alot every month for my dogs to have insurance. But they rather my dog suffer than them address an issue. Shame on Trupanion!
Beware of this company
I would not recommend this company at all. They did everything they could to not pay, to the point of twisting my words as a pet owner and using that version of events instead of what was determined by veterinary professionals. Even after I put my pets through x-rays and ultrasounds to be thorough and ensure a correct diagnosis, Pets Plus Us did not care about the results determines by professional vets. Even though my cat has a health issue that was discovered after we got insurance and should be covered, I have zero confidence that Pets Plus Us will protect my pets and I have cancelled our policy.
Insurer: Pets Plus Us
By: Monique
Becca Insurance
I have had the Sam insurance for 1 years Fetch is tops They have paid my insurance by the policy rules an I appreciate that you always know what to expect from them My pet has had lot of Medical problems in the past year Thanks to Fetch she has had the best care no questions ask I don't ask for any thing my policy says is not covered I can't ask any more from them Thank You Fetch plan
Improvement
The first 6 months they were terrible.Lately when you call you get a pleasant person who speaks English.I insure 3 dogs with them …a few claims and I thought they would choose not to renew …they did renew with no premium increase- and gave me an additional $500 of insurance @ no charge.Keep it up met life
Insurer: MetLife
By: Anna
Trupanion is the best
My one year old ate an sos pad and became sick and lethargic Our veterinarian Dr Rubia at Humber Valley took excellent care of Olive and explained everything Having Trupanion insurance proved to be the right choice because the claim process was fantastic and fast.They texted me everything as it was happening.Great service TrupanionNot having to worry about financial costs just getting the best care for Olive who is doing great After rates were increased I considered canceling Trupanion customer for life 🙏
False Information
I spoke with a representative before starting my account and directly asked if any future bloodwork, allergy shots, and ear infections would be covered under my policy. I was concerned because while my dog did not have any conditions at the time, she had previously had issues with allergies. My vet confirmed that she was healthy at the time of starting my policy. I was explicitly told all of that would be covered under my plan. When I submitted a claim for bloodwork due to my dog’s odd behavior and allergy shots for a rash she was exhibiting, both were denied. After talking to a customer service representative, she claimed that since my dog had an ear infection previously, all allergy related issues would be counted as prior conditions. She also said that bloodwork was not covered even though the representative originally told me it would be. I had heard rumors of Pets Best being a scam, but I decided to trust the representative anyway. This experience definitely verified these rumors.
Insurer: Pets Best
By: Madison
Super easy and helpful
Our dog had a torn dew claw, and Greenlake Animal Hospital did a great job fixing the issue. I was dragging my feet getting reimbursed because I was worried about the time and effort, but Lemonade was amazing. The process was quick, and simple. We were approved and reimbursed faster than I could have imagined. I hope I never need to use it again, but I know the process will be simple if I do.
First claim - smooth as butter
This was the first event in 4 years for my very active Terrier mix. I submitted my claim (online) the day I received my vet bill post-surgery. HealthyPaws was responsive, asked the vet directly for the medical history which was submitted promptly (thank you) and HealthyPaws direct-deposited the expected reimbursement within a couple of days to my bank account. Such peace of mind having this insurance to back up my decisions regarding medical care.
Always loved Metlife, but now they suck!
Last three clans, there were incompetent processors that wouldn’t even process the claim they closed it. I have a claim going on now that I put July 20, 2023 and still waiting for reimbursement and it’s August 23 of 2023. I understand a claim can take up to 30 days but it’s over 30 days.. because when I put the claim in 7/20 incompetent processors obviously did not know how to process anything and kept on saying I exhausted my benefits when I just basically renewed my policy. they will always have an excuse and think that you should not be upset when surgery for a dog is very costly and I’m not made out of money… then call today which they have an option of a Citibank payment, which was never offered to me so even if the claim is approved, I’ll have to wait over a week just to get the money into my account. I’m purely pissed and next year I will be going to another insurance company.. and I see that on this reviews that there are people that had much more claim of reimbursement then I do. But when it comes to my claims, they don’t no how to process it they don’t process it they closed it. I have a whole list where it’s just zeros when I sent the claim in one time and they’re trying to tell me it’s duplicates and they’re giving me the amount which actually was from an expired policy from last year, so that shows you how they don’t know how to process the policy . CEO should know what’s going on in these companies of his branches of Metlife. I don’t think he would be very happy unless he’s in on it they’re taking her time but they take that premium out pretty quickly.
Insurer: MetLife
By: Flora
A great company even better with Care Credit
I had the protection of this company's coverage 2020- 2023. They were very good with claims, though you could never speak to claims dept. directly. Filing a claim couldn't be easier. You just snap a photo of your paid invoice, answer. A few simple questions, when, where & what for and submit. They did have a feature that provided a turnaround time frame for a claim each time you filed, but I think that feature disappeared. That was disappointing. My Herbie cat was well cared for due to this insurance company. Even better after I got Care Credit in conjunction with the coverage. Cause the insurance company reimburses you after you submit a paid invoice. With Care Credit, they pay upfront and you can pay them back when the claim is completed by PETS BEST. I would definitely recommend this company in conjunction with Care Credit. It's an awesome way to provide necessary & needed care immediately, without worrying about the costs. Thank you for the coverage & service.
Insurer: Pets Best
By: Clyde