Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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They listened to what I said and…
They listened to what I said and investigated my payments. They corrected their error and I received what I was supposed to receive.
Insurer: MetLife
By: Mae’s owner
Easy access when I have a question
Easy access when I have a question. Prompt reimbursement
Insurer: MetLife
By: customer Monica Prosser
Good insurance for my cats 🐈
All my claims, except 1, have gone through without a problem. Even that 1 that had an issue was cleared up easily.
Insurer: MetLife
By: customer
Wonderful caring people
I've been with metlife pet for several years now and they are amazing. The coverage for my pet is excellent. When I lost one of my babies they were so caring and understanding. They are the example of caring pet people and understand our needs. Plus the saving are such a blessing with all I have to so for my pet specially as he is getting older we'll worht it. Thank u so much for caring and making it easy to do so.
Insurer: MetLife
By: Libby
Very easy to submit the claims
Very easy to submit the claims, which were processed quickly and we received the reimbursement within a matter of days.
Insurer: Healthy Paws
By: JDS
Got my answers right away
Got my answers right away. Thanks
Insurer: Sonnet
By: Gordon and Marilyn Page
Fast customer service and timely…
Fast customer service and timely reimbursement!
Insurer: Healthy Paws
By: Heather
Healthy Paws seems to really care about…
Healthy Paws seems to really care about my dog and his healthy issues. The claims process is very simple and claims are processed quickly! When you have a sick or injured dog, the last thing you need is to spend precious time completing documents for insurance. Healthy Paws makes the process quick and easy! I recommend them highly!
Insurer: Healthy Paws
By: RENE CHRONERT
Very simple process
Very simple process, quick answer, fair. Best experience ever.
Insurer: MetLife
By: Fernanda Gabardo
Cancelling policies
They were very good when I cancelled my policies
Insurer: Sonnet
By: Dorn