Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Reliable Insurance for my Dog
I’ve had Healthypaws Pet Insurance for 3 years now and I’ve been very satisfied with their service. They have been extremely reliable. Filing a claim is easy and they are quick with reimbursements. pleased to be a client.
Insurer: Healthy Paws
By: Daniella
Thank you Healthy Paws 🐾
My dog was very sick and her treatment started with being admitted through the ER in the middle of the night. While I did not know what was ahead of us, I was positive that I wanted the vet to do everything they could to save her life. What I also did not know, is that she was far sicker than I was aware. I was surely worried about my dogs well being and the medical costs associated with her treatment. Healthy Paws was right there at the plate to assist empathetically with reimbursement of my dogs medical costs. Admittedly, I was not prepared for this veterinary expense, I honestly have no idea what I would have done without Healthy Paws caring attitude and expedient response. I could not be more thankful for all you’ve done for us. Thank you for checking on my dog. She’s doing much better and continues to improve. Thank you again Healthy Paws!🐾
Insurer: Healthy Paws
By: Leigh
Great insurance!
My new rescue pup hurt her leg playing with another dog fairly soon after getting her. Because MetLife insurance has a much shorter waiting period prior to filing for an injury than most companies, they reimbursed 90% after my deductible was met. Another reason I chose MetLife was that they will cover both knees if there is a problem rather than just the first leg, as many companies do. I’m glad I read all the details of the policies instead of just choosing the least expensive. I’m very happy with the coverage, communication from MetLife, and the speed of reimbursement. Great company to work with!
Satisfaction
I am very satisfied and have been for over five years with this pet insurance company, pets plus Us. When my little girl sprite died when Covid started it was hell but they got me through it and it sure helped with the cost of the vet. Thank you pets plus SUs
Vet trip
Great service at vet. Had to call insurance service of lost claim.
Excellent Insurance Coverage
Definitely worth the money!!! I submitted a claim and the next day it was approved ! I have submitted at least 5 claims or more and every one has been approved and handled in a day or so! Excellent customer service! Thank you
Stress-Free
This is the first time we’ve ever used pet insurance and it was a really great experience. On a day when we were worried about our dog and the kids were a handful because of their worries, Trupanion took the stress off so that we didn’t have to concern ourselves with the cost involved or a hassle to get insurance to pay their part. The hospital received approval from Trupanion in minutes and we only paid our co-pay. It was great.
We are glad we have Trupanion
Our new puppy Daisy had many alergies and stomach issues. We are so glad we have Trupanion. These past two years they have been a pleasure to work with. Their customer service is excellent and the ease of filing a claim is wonderful especially for someone who is not excellent with technology having been born before Television. Thank you Trupanion.
Worth every Penny
Life has been there for all 3 of our dog , the best and worst of times. Their wellness insurance is worth it because it encourages us to keep our dog healthy and follow recommendation provided by our Vet. Filing claims is easy and if you call staff is friendly and helpful
CLAIMS DEPT USELESS!!
I had a policy for a year when it came time to use it for something simple the claims dept kept asking for medical records I did not have as Oliver has only been with me since adoption for a year and he is still only 2 - I sent in his initial vet bill and the one I was claiming through insurance and went through hell !!! kept asking for medical records that I do not have as he was never seen during the times they are asking!! I emailed customer service 3 times and spoke to 4 people!!! what is the problem!!! I am now telling all my friends NOT TO USE FETCH!!!
Insurer: Fetch
By: Lorraine