Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Great Representatives
Representatives are very helpful and knowledgeable.
Insurer: MetLife
By: Adeline Galvez
Totally happy-Get what you pay for
Very friendly app, easy, just snap a picture, to process claims, and real people answer the phone to sort out and resolve any questions or concerns. Super happy with my first-time decision to insure my Border Collie.
Insurer: MetLife
By: KathieL
Embrace is quick to respond
Embrace is quick to respond
Insurer: Embrace
By: Linda Leach
Too long to get reimbursed
In my opinion, wait for 2 or more weeks to get reimbursed is too much. My dog is with a very bad condition and I hope I can get back my 70% as contract. Every month my payment is there, on time. I wish I could have the same from them.
Insurer: Spot
By: Lya Alencar
Very helpful
Very helpful
Insurer: Sonnet
By: Uthayachandran Saravanamuttu
Great value
They do everything they promise and pay the bills.They promise to pay. We are so thankful to have this insurance on our precious service dog. We have saved so much money on this.Insurance
Insurer: MetLife
By: Kaye Jones
Precise & prompt service.
Precise & prompt service.
Insurer: MetLife
By: customer
Signing Up
Aileen was awesome over the phone! My transaction was very smooth!
Insurer: Fetch Canada
By: Ariel Paul Rupa
Karley was very helpful
Karley was very helpful. She answered all my questions and I had a much better understanding of what the plan offered. I was able to sign up with confidence. Thank you Karley!
Insurer: Fetch
By: Tracy