Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Whenever I call with a question, all of the people I've talked to are so kind and helpful. I was so impressed that my claim was processed so quickly. I would highly recommend Pumpkin Pet Insurance!
Whenever I call with a question,
Insurer: Pumpkin
By: Gene A
I could not be happier with the quality…
I could not be happier with the quality and speed of service provided by Pumpkin Pet Insurance. As a pet parent, knowing that I don’t have to struggle with the high costs associated with emergency veterinary services allows me to get my pets the care they urgently need without the added stress of trying to figure out how to pay for needed care.
Insurer: Pumpkin
By: Akoallday
Grateful
my dog has had a rough year, with multiple surgeries. Every claim has been paid quickly and per the terms of our plan. I am very grateful and refer All my friends to Pets Best
Insurer: Pets Best
By: Ashley
Ease and reliability.
Submitting a claim is incredibly easy and takes barely a minute. The website is very user friendly for this. Approval does not take very long, and direct deposit is usually a 2 week turn around. I wish my own health insurance was as up front, user friendly, and reliable, honestly. Embrace has literally been a life saver for my dog Ernie. Choosing Embrace for my dogs' policies was one of the best decisions I have ever made.
Insurer: Embrace
By: customer
Easy to deal with and fast in filling…
Easy to deal with and fast in filling claims!
Insurer: MetLife
By: customer Sue
Impossible d'obtenir un service client…
Impossible d'obtenir un service client minimal.
Insurer: Sonnet
By: Max Vade
Excellent coverage plan
Excellent coverage plan. Submitting a claim is super easy and reimbursements are transferred to my account in a timely manner. I recommend Met Life pet insurance to everyone.
Insurer: MetLife
By: KS
Our Pet Cory's Trip To The Emergency Room
"We had to take our pet Cory who is 8 years 1/2 years old now into the ER in Annapolis on 10/1/25 cause he was not eating but throwing up numerous times. He was given fluids, anti-nauseous medicine & the Vet took x-rays to make sure he didn't ingest any foreign object. He has a history of pancreatitus and we just wanted to make sure that it wasn't coming back. The staff & doctors were great to work with, they kept us in the loop as much as they could and explained everything to us before we were allowed to bring Cory home later that evening. PetsBest approved our claim and reimbursed us for everything except the rest of our deductible and co-pay. They are a great Pet Insurance Program and I would highly recommend them."
Spot has always been great to work…
Spot has always been great to work with. We have never had a problem being reimbursed for covered expenses.
Insurer: Spot
By: Kathleen Mulhern