Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Awesome customer service
The customer service rep i had was the most pleasant, knowledgable and friendly person I have ever dealt with. She made the whole experience seemless. Kudo's to her.
Insurer: Pets Plus Us
By: susan
Always helping !
Thank you for always helping Chai out! The Lemonade team is awesome!
Insurer: Lemonade
By: Bradley
Big Mistake!
I have had nothing but problems with this company. Prices go up every year. It has gone up 4x the amount and I have a healthy 4 year old dog. Finally decided to cancel and I feel SO relieved. This is after finding an unauthorized charge on my credit card. Fetch claims this was a seperate tax charge. Never in my life has any company charged seperately for taxes so I beleive this is a lie. My main issues are lack of responsiveness and slow communication. I've spent hours waiting for responses from agents that don't seem to know what's going on.
Insurer: Fetch
By: OLIVIA
Claim
I was very surprised with how fast Lemonade helped us with our claim regarding our dogs surgical procedure, they were very helpful and it was so easy.
Pets Plus Us Insurance
Great communication, easy to submit claims & timely processing of claims! This company provides peace of mind at a reasonable cost. I highly recommend this company!
Happy Client
Pro: 1. A human answers the phone. You do not have to wade through numerous phone prompts. And not a call center from overseas. 2. They’re efficient and process the claims in a timely manner. 3. They check in every so often to tell you the status of your claims and are kind when you call about it. 4. They are straightforward in what the cover. 5. From social media, they appear to treat their employees well. Con: 1. My deductible rose dramatically. I think we started at a couple hundred and are now at a $1,000 (already met). Worth it when you own a cavalier. And likely standard in the insurance industry? I don’t know. I highly recommend Trupanion.
Insurer: Trupanion
By: Amy
Great Company to Work With
So far the process has been so easy. Customer service is always willing to help. Communication is great, the app is user friendly. Cant say enough about how fantastic this company and their staff are and im so glad i got pet insurance.
Trupanion provides EXCEPTIONAL payment and service
I have covered Tucker with Trupanion since he was less than six months old. This has been a true partnership with Trupanion always providing exceptional service - great electronic claim processing, fantastic information on the status of my claim, excellent payment, and thorough information on what payment was made and denied. I provide complete information on the claim to expedite processing. Based on my policy, there has always been excellent justification for all their decisions. As an example of their service, Tucker was seen at APEX Animal Hospital yesterday morning, and I submitted the electronic claim late last night. Early this morning, I received an email from Trupanion that my claim had been approved, providing an easily understandable Explanation of Benefits and notification that my payment was deposited. Wow! One cannot get better service! While I always received prompt service from Trupanion, this is a new record. Trupanion doesn't always process claims this quickly, but they are always very prompt. I am exceedingly happy with Trupanion's payment plan options, customer-friendly service, prompt and understandable payment, and overall demeanor. I would highly recommend Trupanion.
Great insurance
We’ve had MetLife for my dog since we adopted him. It’s a great insurance company. Unfortunately we’ve had to use it a few times; and man, am I thankful we have it. Submitting a claim is quick and easy. Customer service is great. Receiving reimbursement is quick. 10 out of 10 recommend.
Insurer: MetLife
By: Jessica